Nina Sooky (on maternity leave)

Nina is is responsible for building relationships with new customers, and maintaining these relationships as these customers move through their customer journey. She will also be the main point of contact for those enrolling on public courses and arranging private/in-house course bookings.

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The Case Against Situational Crisis Communication Theory

Following Charlie's previous bulletin 'Crisis communications, a dark art?' about how you can develop a crisis response strategy from Timothy Coombs' Situational Crisis Communications Theory (SCCT), this week's guest author Jim Preen makes his case against SCCT.

17 January 2020

“The tutor James [McAlister] was excellent, providing extra slides to further explain the content and also providing mock questions every evening which really helped.”

Hannah Brookman
RBS
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