Live Online Course

BCI Incident Response and Crisis Management (Live Online)

2 Days
£1,050.00 + VAT 
This BCI Incident Response and Crisis Management course covers all aspects of developing and implementing an incident response structure and crisis management capability.
What’s included?
  • Electronic course materials
  • Electronic certificate of attendance

Details

Course Description 

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management. This two day course comes complete with course slides and a workbook that contains exercises to be completed throughout the course.

The course is based on the Good Practice Guidelines Edition 7.0 and reflects current International Standards in business continuity.

This BCI training course is delivered as a two day, live online training course by an approved BCI tutor. Scheduled breaks will be provided within each session. During the course, delegates will be able to use their microphones to take part in discussions and ask the tutor any questions, there is also the option to use a webcam too. Interactivity features used during the training may include the use of breakout sessions for group work, polls and quizzes. The course is delivered via GoToTraining.

The Good Practice Guidelines Edition 7.0 is the recommended reading for this course. A free watermarked and non-printable electronic copy is included with the course. Hard copies are also available to purchase via our website. Pre-reading prior to attending the course is advisable.

The timings for this training are 9am-4pm UK time.

The cost of this course (ex VAT) is £1,050.00 / €1,250.00 / $1,400.00.

Course Modules

Module 1 - Crisis Management Concepts and Framework

This module explores the relationship between incident response and crisis management. It also covers the crisis management framework and the key principles that support it.

Module 2 - Anticipate and Assess

This module looks at the techniques for anticipating and assessing potential crises, as well as how to establish an incident and escalation process.

Module 3 - Prepare - Part 1 Response Structure

This module covers the response structure, the roles of the incident response and crisis management team and the skills required of crisis management team members.

Module 4 - Prepare - Part 2 Tools and Resources

This module explores what is required to establish a physical and virtual crisis room, as well as the tools for supporting the crisis management team.

Module 5 - Prepare - Part 3 Crisis Management Plan

This module looks at the crisis management plan, including its relationship with other response plans within the documentation hierarchy, the essential guidelines for writing a crisis management plan and the key elements that should be documented in the plan.

Module 6 - Response and Recovery

This module looks at the challenges of effective crisis leadership, the crisis decision making process, response protocols and post-crisis recovery management.

Module 7 - Crisis Communications

This module focuses on the roles and responsibilities of the crisis communications team, how to create effective messages, the do and don’ts of internal and external communications, and how to harness social media during a crisis.

Module 8 - Review and Learn

This module looks at how different types of training and exercising can be used to prepare the crisis management team for responding to crises, as well as the importance of post-crisis review and evaluation.

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Download Course Details

Download Brochure -BCI Incident Response and Crisis Management (Live Online)

Download your own copy of the brochure below, with full details on the course, including course content and FAQs.

Programme

Day 1
Day 2
Day 1
09:00 - 09:15
Introduction
09:15 - 10:30
Module 1 - Crisis Management Concepts and Framework
At the end of this module, delegates will: - Understand the context of crisis management in relation to ISO 22301, PD CEN/TS 17901:2018 and the BCI Good Practice Guidelines - Know the difference and relationship between incident response and crisis management and the origins of crisis - Have an overview of the crisis management framework and the key principles that support it
10:30 - 10:45
Break
10:45 - 12:00
Module 2 - Anticipate and Assess
At the end of this module, delegates will: - Be familiar with the following techniques for anticipating and assessing potential crisis: * When and how the business continuity plan and/or crisis management team be triggered? * Threat assessment and discovery * Horizon scanning * Early warning systems - Learn how to establish an incident notification and escalation process
12:00 - 13:00
Lunch
13:00 - 14:30
Module 3 - Prepare - Part 1 Response Structure
At the end of this module, delegates will: - Understand the importance of establishing an appropriate response structure - Know the roles of the incident response and crisis management team - Be able to identify the composition of the crisis management team and the responsibilities of each function - Understand the hard and soft skills required of crisis management team members
14:30 - 14:45
Break
14:45 - 15:45
Module 4 - Prepare - Part 2 Tools and Resources
At the end of this module, delegates will: - Know what is required to establish a physical and virtual crisis room - Be familiar with the tools for supporting the CMT * Incident status boards * Event logging * Situation reports *Automated command centre tool * Social media
15:45 - 16:00
Review of Day 1
Day 2

Please note, timings are indicative and exact timings may vary due to delegate experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

Course Benefits

By the end of the BCI Incident Response and Crisis Management course, delegates will be able to:

  • Learn how to build and deliver crisis management capability for your organisation using an established best practice framework.
  • Have a good appreciation of the relationships between problem, incident, business continuity and crisis management.
  • Develop an understanding of the principles, strategies and techniques of incident response and crisis management.
  • Acquire the tools and know-how to prepare, implement and maintain a crisis management plan.

Completing this course will contribute towards your BCI Continuing Professional Development (CPD). Further information can be found on the BCI’s website here.

Who Should Attend?

  • Business continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.

In-House Options

If you would like this BCI Incident Response and Crisis Management training course delivered privately for your organisation, please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk.

Testimonials

“James [McAlister] was very interesting to listen to. He made you feel at ease asking questions and really explained the learning.”

Leslie Kellaway

ITV

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