NEW ONE-OFF COURSE: Advanced Incident Response and BCM - 2 for 1 offer available!


Advanced Incident Response and Business Continuity Management

Professional Practices 3 Days £1,250.00 (+VAT)

Course Overview/Dates

This advanced course is designed to increase the knowledge of existing business continuity and crisis management practitioners and take their knowledge to a new level. The course is a one-off training event that will only be running in July 2019.

What's included?

  • Course slides and notes
  • Lunch and refreshments
  • Certificate of attendance

Course Dates

Dates Number of days Location Price
Mon 29 Jul 2019
Edinburgh, UK £1,250.00 Book Reserve
Course tutor: Charlie Maclean-Bristol MA (Hons), PgD, FBCI, FEPS, CBCI
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Details & Programme

The course follows industry best practice, including the requirements of ISO 22301, BS11200 ‘Crisis Management – Guidance and Good Practice’ and PD CEN/TS 17091, ‘Crisis Management – Guidance for Developing a Strategic Capability’.

Course Author

Charlie Maclean-Bristol has planned, developed and will deliver this training course. Charlie is a fellow of the Business Continuity Institute, with over 23 years of experience of Crisis Management and Business Continuity. He is a module leader for an MSc Course run by Glasgow Caledonian University teaching Crisis Management and Business Continuity, and has written several training courses over the years. Charlie is also the author of BC Training’s weekly bulletin, providing commentary on news events, advice for practitioners and a talking point for discussion on business continuity topics to thousands of readers worldwide.

Course Delivery

This training course is delivered as a three-day, classroom based course. There is also the option to attend one or two days of the course, if you are interested in specific topics on particular days. During this course delegates will take part in group discussions and activities.

Course Cost and Special Offer

The cost of the full three-day training course is £1,250 plus VAT. We are running a special offer of 2 delegates for the price of 1, if both book on to all three days. To attend one or two days of the course, the cost will be £500 plus VAT per day.

Day 1

StartFinishSubject Area: Advanced BCDetail
09000930Introductions and course overview
09301045Module 1: Business continuity today Case studies and the incident management / business continuity landscape today.
11001240Module 2: Where is business continuity going?Resilience, new tools and techniques, likely future changes to business continuity incidents and the business continuity manager’s role.
13251455Module 3: Determining risks and developing recovery strategiesDetermining crisis and business continuity risks through risk and issues management.

Developing new and innovative recovery strategies through reviewing Best Practice strategies in developing responses to:
1. People
2. Premises
3. Resources, including IT incidents
4. Supplier failure
5. Cyber incidents
6. Social media crisis
7. Terrorism
14551555Module 4: Building on existing business continuity response capability Including further developing, principles, framework and lifecycle. What does good business continuity look like?
15551630Review of the day

Day 2

StartFinishSubject Area: Crisis CommunicationsDetail
09000930Review of day one
09301045Module 5: Communication management frameworkWhat do good crisis communications preparations look like? Best practice frameworks, tools, techniques and processes.
11001230Module 6: Stakeholder managementIdentification and categorisation of stakeholders, including developing a business continuity stakeholder matrix.
13151415Module 7: Media strategiesDevelopment of a core message, tailoring the message and different media strategies, including case studies and exercises.
14151530Module 8: Media responsePreparing spokespersons for media interviews, media communications and social media response. Development of ‘lines to take’.
15301630Review of the day

Day 3

StartFinishSubject Area: Incident ManagementDetail
09000930Review of day two
09301045Module 9: Building on existing frameworksIncluding responding to and managing business continuity incidents, incident team roles and responsibilities, situational awareness, information management and decision making.
11001230Module 10: Identifying new business continuity issuesIncluding managing issues, horizon scanning, notification and escalation during an incident. Development of incident objectives, ‘what does success look like?’.
13151600Module 11: Advanced exercisingAdvanced exercising of business continuity plans, including table top, command post and short exercises. Developing exercise programmes to verify the whole of your business continuity programme.
16001630Course reviewCourse review, next steps and looking forward.
PDF Download a PDF of the course details >
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Course Benefits

Completing this course will enable you to:

  • Understand the incident management / business continuity landscape and how this is changing
  • Determine risks and develop recovery strategies
  • Build on existing business continuity response capability and frameworks
  • Identify and categorise stakeholders and improve your communications response
  • Understand the media response and develop appropriate media strategies
  • Understand advanced exercising of business continuity plans
  • Develop practical tools and techniques to help you to improve your existing business continuity and crisis management
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Who Should Attend?

  • Business continuity, resilience and crisis communication managers
  • Members of crisis management teams or those responsible for crisis management
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Charlie Maclean-Bristol

Charlie Maclean-Bristol


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Edinburgh Jurys Inn


Edinburgh Jurys Inn
43 Jeffrey Street

0131 200 3300

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Three crisis management lessons from the recent resignation of the UK’s ambassador to the USA

Following the recent resignation of the UK's ambassador to the USA, Charlie discusses what crisis management lessons we can learn from the incident.

12 July 2019

“James [McAlister] was fantastic. Great knowledge and experience and he built fantastic rapport with the group. ”

Andrew Boyd
Heathrow Airport
View further testimonials