Advanced Incident Response and Crisis Management

Course Overview

SPECIAL OFFER - Book this course and Crisis Communications for just £600 (usual price £700)! Click 'Book Now' and select offer from the drop-down list.

This advanced course is designed to increase the knowledge of existing business continuity and crisis management practitioners, especially those who have attended the BCI Incident Response and Crisis Management course and want to take their knowledge to a new level.

Scheduled breaks will be provided within each session. During the course, delegates will be able to use their microphones to take part in discussions and ask the tutor any questions, there is also the option to use a webcam too. Interactivity features used during the training may include the use of breakout sessions for group work, polls and quizzes.

If you are interested in arranging this course for your workplace call:
UK 01253 542650
Rest of world +44 1253 542650

What's included?

  • Course slides
  • Certificate of attendance
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Details & Programme

This course is designed to give ‘hands on’ practical tools, procedures and techniques which can be used for managing incidents and crises.

The course follows industry best practice, including the requirements of ISO 22301, BS11200 ‘Crisis Management – Guidance and Good Practice’, PD CEN/TS 17091(soon to be ISO 22361) ‘Crisis Management – Guidance for Developing a Strategic Capability’ and tools, techniques and learning from academic papers, publications and practitioners' experience.


Module 1: Incident and Crisis Management Landscape

  • Explore case studies and track the changing landscape
  • Introduction of an audit questionnaire to determine your organisation’s current preparedness and identify gaps

Module 2: Determine Risks and Design Contingency Plans

  • Determine crisis and business continuity risks using a risk and issues management approach and identifying those that require specific contingency planning
  • Develop strategies to address key risks through consideration of a variety of business continuity and communications solutions and structuring these into a coherent plan template
  • Practical Exercise: Developing contingency plans for a specific risk or issue

Module 3: Situational Awareness and Decision Making

  • Explore the tools and methods available to develop and maintain good situational awareness during an evolving event
  • Review the way that information is received, understood, managed and shared among and between responders and teams
  • Consider best practice decision making tools and processes used across industries and practice making informed decisions under pressure
  • Practical Exercise: Decision making with ambiguous information

Module 4: Develop Response and Recovery Objectives

  • Develop an overall set of objectives for the coordination of activities, communications and actions for the response organisation
  • Define “what success looks like” during an active response and aligning this with a logical strategy and transparent messaging
  • Practical Exercise: Developing objectives for different types of incidents and crisis

Module 5: Incident Management Tools and Techniques

  • Review the tools and techniques available to members of the response team that can support and improve their management of an incident or crisis

Course Author

Charlie Maclean-Bristol is a fellow of the BCI, with over 25 years of experience in Crisis Management and Business Continuity. He is on the ISO committee developing the new ISO 22361 crisis management standard and has written several training courses, some of which have been adopted by the BCI.

Charlie is a module leader for Glasgow Caledonian University’s MSc course on Crisis Management and Business Continuity. He is also the author of BC Training’s weekly bulletin, providing commentary on news events, advice for practitioners and a talking point for discussion on business continuity topics for thousands of readers worldwide.

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Course Benefits

Following the course, delegates will be able to:

  • Describe the contemporary crisis and incident landscape, and its relevance to the practice of incident and crisis management
  • Evaluate the risks to your organisation and design an appropriate contingency plan for managing them
  • Use situational awareness tools and apply decision making techniques when responding to incidents and crises
  • Develop response and recovery objectives that reflect the requirements of an incident or a crisis
  • Deploy tools and techniques which can be used by response team members to improve their management of an incident or a crisis
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Who Should Attend?

The course is relevant to many different disciplines, including business continuity, crisis management, disaster recovery, cyber response, crisis communications, high hazard industries and emergency response.

The course will support many practitioners, including:

  • Business Continuity, Resilience and Crisis Managers, and consultants
  • Cyber incident response managers
  • Crisis communications teams
  • Members of crisis, emergency response or incident management teams
  • Those who train or exercise crisis management and incident management teams
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In-house Options

If you would like this training delivered for your organisation only, please contact the BC Training team on 01253 542650 or email

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Marks out of 100 for the NZ Stock Exchange Cyber Incident Response

Charlie looks at the recent cyber incident involving New Zealand's Stock Exchange, and marks their response out of 100.

25 September 2020

“I thought the trainer [James Royds] was excellent and certainly knew his subject. He challenged us to really think about organisational resilience. The breakout sessions were most effective.”

Rebecca Thomson
The Scottish Parliament
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