Courses

BCI Incident Response and Crisis Management

Professional Practices 2 Days £1,050.00 (+VAT)

Course Overview/Dates

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

What's included?

  • Course slides and notes
  • Lunch and refreshments
  • Certificate of attendance

Course Dates

Dates Number of days Location Price
Thu 25 Apr 2019
London, UK £1,050.00 Book Reserve
Course tutor: Gillian Logie MBCI
Thu 15 Aug 2019
London, UK £1,050.00 Book Reserve
Course tutor: James McAlister MA DipBCM DipEd FBCI FICPEM
Thu 12 Dec 2019
London, UK £1,050.00 Book Reserve
Course tutor: Charlie Maclean-Bristol MA (Hons), PgD, FBCI, FEPS, CBCI
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Details & Programme

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines 2018 and reflects the current global thinking from ISO 22301 and BS 11200.

Day 1

Start Finish SubjectDetail
09000915Introduction
09151045Module 1 - Crisis Management Concepts, Principles and Framework
Introduction of the following topics
Overview of the Lifecycle
Principles of crisis management
Crisis management framework
10451100Break
11001230Module 2 - Crisis Anticipation and Assessment
Threat assessment
Early warning systems
Horizon scanning
Notification and escalation
12301330Lunch
13301500Module 3 - Building Crisis Management Capability
Response structure
Roles and responsibilities
The crisis management plan
15001520Break
15201630Module 4 - Crisis Management Team Support Facilities and Tools
Crisis command centre
Information management tools
Notification tools
16301700Review of Day 1

Day 2

StartFinishSubjectDetail
0900 0915Review of Day 1
09151045Module 5 - Crisis Response and Recovery
Crisis leadership and decision making
Response protocol
Recovery management
Employee concerns
10451100Break
11001230Module 6 - Crisis Communications
Planning
Creating effective messages
Managing communications
Social Media
12301330Lunch 
13301430
Module 7 - Crisis Management and Table Top Exercise
Table top exercise in group
14301445Break
14451630Module 8 - Readiness and Continuous Improvement
Training
Exercising
Post-crisis review and evaluation
16301700Course Review
PDF Download a PDF of the course details >
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Course Benefits

By the end of the sessions you will be able to:

  • Understand the principles, strategies and techniques of incident response and crisis management
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing incidents, and crises

Completing this course will contribute 16 hours towards your Continuous Professional Development (CPD).

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Who Should Attend?

  • Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
  • This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.
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Tutors

Charlie Maclean-Bristol

Charlie Maclean-Bristol

MA (Hons), PgD, FBCI, FEPS, CBCI

James McAlister

James McAlister

MA DipBCM DipEd FBCI FICPEM

Gillian Logie

Gillian Logie

MBCI

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In-house Options

Please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk, should you wish to discuss options for delivering this course in-house at your organisation.

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Locations

etc.venues

London

etc.venues
51-53 Hatton Garden
Farringdon
London
EC1N 8HN

+44 (0) 20 7242 4123

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Testimonials

“Gillian [Logie] really is a first class lecturer, who is passionate about her subject area, very knowledgeable and brought the topic area alive.”

Linda Baylis
Independent

Overall course rating: 10/10

2018

“ Third course with James [McAlister] and every one has been first class.”

Clive Harris
AXA Insurance

Overall course rating: 10/10

2018

“The tutor [James McAlister] was exceptional - highly recommend.”

Steve Johnson
NCG

Overall course rating: 10/10

2018

“Great course, the tutor [James McAlister] was excellent and made the course very interesting and worth taking.”

Victoria Monreal
CEMEX

Overall course rating: 10/10

2017

“Pauline [Wilson] is an excellent tutor who presented the course at the perfect pace.”

Dermot O'Sullivan
BBC

Overall course rating: 9/10

2016

“The best part of the course was discussions, variety of experiences and considering different approaches.”

Sarah Gear
Games Workshop

Overall course rating: 10/10

2015

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Charlie's Top 10 Business Continuity and Crisis Management Books for Christmas

Charlie counts down his top 10 Business Continuity and Crisis Management books, as recommended by you.

14 December 2018

“A very informative course that I would recommend to anyone interested in learning more about Business Continuity”

Nicola Jagger
NHS
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