Details & Programme
The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management. This two day course comes complete with course slides and Student Workbook that contains exercises to be completed throughout the course.
The course is based on the Good Practice Guidelines 2018 and reflects current International Standards in business continuity.
Course Modules
- Module 1 - Crisis Management Concepts and Framework
- Module 2 - Anticipate and Assess
- Module 3 - Prepare - Part 1 Response Structure
- Module 4 - Prepare - Part 2 Tools and Resources
- Module 5 - Prepare - Part 3 Crisis Management Plan
- Module 6 - Response and Recovery
- Module 7 - Crisis Communications
- Module 8 - Review and Learn
Day 1
| Start | Finish | Subject | Detail |
|---|---|---|---|
| 0900 | 0915 | Introduction | |
| 0915 | 1045 | Module 1 - Crisis Management Concepts and Framework | By the end of this module, delegates will:
- Understand the context of crisis management in relation to ISO 22301, PD CEN/TS 17901:2018 and the BCI Good Practice Guidelines - Know the difference and relationship between incident response and crisis management and the origins of crisis - Have an overview of the crisis management framework and the key principles that support it |
| 1045 | 1100 | Break | |
| 1100 | 1230 | Module 2 - Anticipate and Assess | By the end of this module, delegates will:
- Be familiar with the following techniques for anticipating and assessing potential crisis: * When and how the business continuity plan and/or crisis management team be triggered? * Threat assessment and discovery * Horizon scanning * Early warning systems - Learn how to establish an incident notification and escalation process |
| 1230 | 1330 | Lunch | |
| 1330 | 1500 | Module 3 - Prepare - Part 1 Response Structure | By the end of this module, delegates will:
- Understand the importance of establishing an appropriate response structure - Know the roles of the incident response and crisis management team - Be able to identify the composition of the crisis management team and the responsibilities of each function - Understand the hard and soft skills required of crisis management team members |
| 1500 | 1520 | Break | |
| 1520 | 1630 | Module 4 - Prepare - Part 2 Tools and Resources | By the end of this module, delegates will:
- Know what is required to establish a physical and virtual crisis room - Be familiar with the tools for supporting the CMT: * Incident status boards * Event logging * Situation reports * Automated command centre tool * Social media |
| 1630 | 1700 | Review of Day 1 |
Please note timings are indicative as the exact timings for each day may change due to students interest and experience in certain subjects. The course may finish earlier if all topics have been covered.
Day 2
| Start | Finish | Subject | Detail |
|---|---|---|---|
| 0900 | 0915 | Review of Day 1 | |
| 0915 | 1045 | Module 5 - Prepare - Part 3 Crisis Management Plan | By the end of this module, delegates will:
- Understand the relationship of the crisis management plan with other response plans within the documentation hierarchy - Be aware of the essential guidelines for writing a crisis management plan - Know the key elements that should be documented in the crisis management plan |
| 1045 | 1100 | Break | |
| 1100 | 1230 | Module 6 - Response and Recovery | By the end of this module, delegates will: - Appreciate the challenges of effective crisis leadership - Have an understanding of the crisis decision making process - Know what situational awareness is and the importance of building a common operating picture - Learn how to use a response protocol to manage crisis meetings - Understand the key issues on post-crisis recovery management |
| 1230 | 1330 | Lunch | |
| 1330 | 1430 | Module 7 - Crisis Communications | By the end of this module, delegates will: - Know the roles and responsibilities of the crisis communications team - Understand the key tenants of crisis communications and how to create effective messages - Have an appreciation of the dos and don'ts of internal and external communications, including with the media - Understand the impacts of social media on crisis management and how to harness its use during a crisis |
| 1430 | 1445 | Break | |
| 1445 | 1630 | Module 8 - Review and Learn | By the end of this module, delegates will: - Have an understanding of the Training, Validating and Learning Cycle - Know how the different types of training and exercising could be used to prepare the CMT for responding to crises - Understand the importance of post-crisis review and evaluation and know the approach for facilitating a debriefing |
| 1630 | 1700 | Course Review |
Please note timings are indicative as the exact timings for each day may change due to students interest and experience in certain subjects. The course may finish earlier if all topics have been covered.
Download a PDF of the course details >
Course Benefits
By the end of the BCI Incident Response and Crisis Management course, delegates will be able to:
- Learn how to build and deliver crisis management capability for your organisation using an established best practice framework.
- Have a good appreciation of the relationships between problem, incident, business continuity and crisis management.
- Develop an understanding of the principles, strategies and techniques of incident response and crisis management.
- Acquire the tools and know-how to prepare, implement and maintain a crisis management plan.
Delegates will receive 16 Continuing Professional Development (CPD) points from the BCI on successful completion of the course. Further information can be found on the BCI's website here.
Who Should Attend?
- Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
- It is recommended that delegates have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
In-house Options
Please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk, should you wish to discuss options for delivering this BCI Incident Response and Crisis Management training course in-house at your organisation's premises.