Details & Programme
The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.
This course is based on the BCI Good Practice Guidelines 2018 and reflects the current global thinking from ISO 22301 and BS 11200.
Day 1
| Start | Finish | Subject | Detail |
|---|---|---|---|
| 0900 | 0915 | Introduction | |
| 0915 | 1045 | Module 1 - Crisis Management Concepts, Principles and Framework | Introduction of the following topics Overview of the Lifecycle Principles of crisis management Crisis management framework |
| 1045 | 1100 | Break | |
| 1100 | 1230 | Module 2 - Crisis Anticipation and Assessment | Threat assessment Early warning systems Horizon scanning Notification and escalation |
| 1230 | 1330 | Lunch | |
| 1330 | 1500 | Module 3 - Building Crisis Management Capability | Response structure Roles and responsibilities The crisis management plan |
| 1500 | 1520 | Break | |
| 1520 | 1630 | Module 4 - Crisis Management Team Support Facilities and Tools | Crisis command centre Information management tools Notification tools |
| 1630 | 1700 | Review of Day 1 |
Please note timings are indicative as the exact timings for each day may change due to students interest and experience in certain subjects. The course may finish earlier than 5.00pm if all topics have been covered.
Day 2
| Start | Finish | Subject | Detail |
|---|---|---|---|
| 0900 | 0915 | Review of Day 1 | |
| 0915 | 1045 | Module 5 - Crisis Response and Recovery | Crisis leadership and decision
making Response protocol Recovery management Employee concerns |
| 1045 | 1100 | Break | |
| 1100 | 1230 | Module 6 - Crisis Communications | Planning Creating effective messages Managing communications Social Media |
| 1230 | 1330 | Lunch | |
| 1330 | 1430 | Module 7 - Crisis Management and Table Top Exercise | Table top exercise in group |
| 1430 | 1445 | Break | |
| 1445 | 1630 | Module 8 - Readiness and Continuous Improvement | Training Exercising Post-crisis review and evaluation |
| 1630 | 1700 | Course Review |
Please note timings are indicative as the exact timings for each day may change due to students interest and experience in certain subjects. The course may finish earlier than 5.00pm if all topics have been covered.
Download a PDF of the course details >
Course Benefits
By the end of the sessions you will be able to:
- Understand the principles, strategies and techniques of incident response and crisis management
- Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing incidents, and crises
Completing this course will contribute 16 hours towards your Continuous Professional Development (CPD).
Who Should Attend?
- Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
- It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
- This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.
In-house Options
Please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk, should you wish to discuss options for delivering this course in-house at your organisation.
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Testimonials
“I really enjoyed the training and it was an opportunity to mingle and share ideas with people from other parts of the world. Gillian was fantastic, passionate, knowledgeable and experienced. I really felt I got a lot out of the training — I truly appreciated it!”
Mercy Amarteifio
KPMG2019
“Gillian [Logie] was an excellent trainer and took the time to explain things in deep when someone didn't quite understand the material. She made the course very interesting with her in-depth knowledge and ability to relate to the different organisations from the group. The introductions of the quiz and group exercises meant the group really participated fully with all the activities.”
Marian McGreevy
Henderson Group2019
“Gillian [Logie] presented excellently and there was a good mixture of theory and practical application. I enjoyed the course.”
Derek McNeill
Hymans Robertson2019
“James [McAlister] was fantastic. Great knowledge and experience and he built fantastic rapport with the group. ”
Andrew Boyd
Heathrow Airport2018
“Gillian [Logie] really is a first class lecturer, who is passionate about her subject area, very knowledgeable and brought the topic area alive.”
Linda Baylis
Independent2018
“ Third course with James [McAlister] and every one has been first class.”
Clive Harris
AXA Insurance2018
“The tutor [James McAlister] was exceptional - highly recommend.”
Steve Johnson
NCG2018
“Great course, the tutor [James McAlister] was excellent and made the course very interesting and worth taking.”
Victoria Monreal
CEMEX2017