Managing and Preparing for Cyber Incidents Course in September


BCI Incident Response and Crisis Management

Professional Practices 2 Days £1,050.00 (+VAT)

Course Overview/Dates

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

What's included?

  • Course slides and notes
  • Lunch and refreshments
  • Certificate of attendance

Course Dates

Dates Number of days Location Price
Thu 13 Dec 2018
London, UK £1,050.00 Book Reserve
Course tutor: James McAlister MA DipBCM DipEd FBCI FICPEM
Thu 25 Apr 2019
London, UK £1,050.00 Book Reserve
Course tutor: To be confirmed
Thu 15 Aug 2019
London, UK £1,050.00 Book Reserve
Course tutor: To be confirmed
Thu 12 Dec 2019
London, UK £1,050.00 Book Reserve
Course tutor: To be confirmed
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Details & Programme

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines 2018 and reflects the current global thinking from ISO 22301 and BS 11200.

Day 1

Start Finish SubjectDetail
09151045Module 1 - Crisis Management Concepts, Principles and Framework
Introduction of the following topics
Overview of the Lifecycle
Principles of crisis management
Crisis management framework
11001230Module 2 - Crisis Anticipation and Assessment
Threat assessment
Early warning systems
Horizon scanning
Notification and escalation
13301500Module 3 - Building Crisis Management Capability
Response structure
Roles and responsibilities
The crisis management plan
15201630Module 4 - Crisis Management Team Support Facilities and Tools
Crisis command centre
Information management tools
Notification tools
16301700Review of Day 1

Day 2

0900 0915Review of Day 1
09151045Module 5 - Crisis Response and Recovery
Crisis leadership and decision making
Response protocol
Recovery management
Employee concerns
11001230Module 6 - Crisis Communications
Creating effective messages
Managing communications
Social Media
Module 7 - Crisis Management and Table Top Exercise
Table top exercise in group
14451630Module 8 - Readiness and Continuous Improvement
Post-crisis review and evaluation
16301700Course Review
PDF Download a PDF of the course details >
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Course Benefits

By the end of the sessions you will be able to:

  • Understand the principles, strategies and techniques of incident response and crisis management
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing incidents, and crises

Completing this course will contribute 16 hours towards your Continuous Professional Development (CPD).

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Who Should Attend?

  • Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
  • This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.
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James McAlister

James McAlister


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In-house Options

Please contact the BC Training team on 01253 542650 or email, should you wish to discuss options for delivering this course in-house at your organisation.

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51-53 Hatton Garden

+44 (0) 20 7242 4123

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“ Third course with James [McAlister] and every one has been first class.”

Clive Harris
AXA Insurance

Overall course rating: 10/10


“The tutor [James McAlister] was exceptional - highly recommend.”

Steve Johnson

Overall course rating: 10/10


“Great course, the tutor [James McAlister] was excellent and made the course very interesting and worth taking.”

Victoria Monreal

Overall course rating: 10/10


“Pauline [Wilson] is an excellent tutor who presented the course at the perfect pace.”

Dermot O'Sullivan

Overall course rating: 9/10


“The best part of the course was discussions, variety of experiences and considering different approaches.”

Sarah Gear
Games Workshop

Overall course rating: 10/10


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17 August 2018

“I thought that the course trainer [Werner] was fabulous and he has a clearly a wealth of information about BC management. The best thing about the 5 day course in Brussels was the trainer and the atmosphere that the participants generated themselves. ”

Anne Crasner
European Commission
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