Course Overview

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

If you are interested in arranging this course for your workplace call:
UK 01253 542650
Rest of world +44 1253 542650

What's included?

  • Course slides and notes
  • Lunch and refreshments
  • Certificate of attendance
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Details & Programme

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines 2018 and reflects the current global thinking from ISO 22301 and BS 11200.

Day 1

Start Finish SubjectDetail
09151045Module 1 - Crisis Management Concepts, Principles and Framework
Introduction of the following topics
Overview of the Lifecycle
Principles of crisis management
Crisis management framework
11001230Module 2 - Crisis Anticipation and Assessment
Threat assessment
Early warning systems
Horizon scanning
Notification and escalation
13301500Module 3 - Building Crisis Management Capability
Response structure
Roles and responsibilities
The crisis management plan
15201630Module 4 - Crisis Management Team Support Facilities and Tools
Crisis command centre
Information management tools
Notification tools
16301700Review of Day 1

Please note timings are indicative as the exact timings for each day may change due to students interest and experience in certain subjects. The course may finish earlier than 5.00pm if all topics have been covered.

Day 2

0900 0915Review of Day 1
09151045Module 5 - Crisis Response and Recovery
Crisis leadership and decision making
Response protocol
Recovery management
Employee concerns
11001230Module 6 - Crisis Communications
Creating effective messages
Managing communications
Social Media
Module 7 - Crisis Management and Table Top Exercise
Table top exercise in group
14451630Module 8 - Readiness and Continuous Improvement
Post-crisis review and evaluation
16301700Course Review

Please note timings are indicative as the exact timings for each day may change due to students interest and experience in certain subjects. The course may finish earlier than 5.00pm if all topics have been covered.

PDF Download a PDF of the course details >
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Course Benefits

By the end of the sessions you will be able to:

  • Understand the principles, strategies and techniques of incident response and crisis management
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing incidents, and crises

Completing this course will contribute 16 hours towards your Continuous Professional Development (CPD).

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Who Should Attend?

  • Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
  • This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.
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In-house Options

Please contact the BC Training team on 01253 542650 or email, should you wish to discuss options for delivering this course in-house at your organisation.

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“I really enjoyed the training and it was an opportunity to mingle and share ideas with people from other parts of the world. Gillian was fantastic, passionate, knowledgeable and experienced. I really felt I got a lot out of the training — I truly appreciated it!”

Mercy Amarteifio

Overall course rating: 10/10


“Gillian [Logie] was an excellent trainer and took the time to explain things in deep when someone didn't quite understand the material. She made the course very interesting with her in-depth knowledge and ability to relate to the different organisations from the group. The introductions of the quiz and group exercises meant the group really participated fully with all the activities.”

Marian McGreevy
Henderson Group

Overall course rating: 10/10


“Gillian [Logie] presented excellently and there was a good mixture of theory and practical application. I enjoyed the course.”

Derek McNeill
Hymans Robertson

Overall course rating: 8/10


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