Details & Programme
Incident Management Training is designed to assist and teach teams the essential skills and techniques required for managing an incident effectively thereby ensuring that it is successfully resolved. High profile incidents such as the Deepwater Horizon (BP incident in the Gulf of Mexico) have shown the consequences of poor incident management. You may believe that your organisation has an excellent plan in place but does your staff have the required skills to implement it effectively? This training is aimed at team levels - Strategic (gold), Tactical (silver) and Operational (bronze). Subjects covered throughout the duration of this training can be tailored to the requirements of each team depending on their specific roles and responsibilities. Each of the training days has a strong interactive element to it and all participants will be given several opportunities to practise the skills they have acquired throughout their training. The materials and techniques used throughout are based on best practice and many of the techniques taught are used by the government, military and emergency services to train their senior managers in how to respond to incidents.
Business Continuity Training have an incident management model they use during incident management training. All elements of the model will be taught on both the full and half day courses. On the full day course there is more opportunity to look at each element in depth.
For different levels of teams the emphasis on each of the elements covered will be varied; for example a strategic team’s emphasis could be on communications and reputation management while for an operational team the focus could be on the team working element.
Invocation covers the identifying of incidents, the different types of incidents and when would your organisation invoke their plan. A discussion is facilitated during which a number of different incidents are covered such as where the loss of an asset has occurred and also an event where reputation has been affected. The aim is to detect and discuss which incidents would have a major impact on your organisation and cause you to invoke your plan.
This covers where the team would meet and the facilities the team would need for managing an incident. It also looks at how incident team meetings would be conducted, how the team would interface with other teams (known as battle rhythm), implement their plan and how the team would monitor its tasks, recovery actions and activities.
Business Continuity Training have developed their own decision making model based upon the Police National Decision Making Model. This section looks at situational awareness, identifying the key issues associated with the incident and the implementation of the decision making model.
This section looks at the managing of the information during an incident and ensuring that key information is identified. It covers the use of administration personnel to help manage incident boards, using CRIPs (Commonly Recognised Information Picture), the logging of information, the legal aspects of incidents and the use of defensible decision making.
Communications and Reputation Management
Communicating with the relevant parties in a timely and efficient way using the most appropriate media is one of the more important activities that the team will carry out during an incident. This section looks at all aspects of managing communications during an incident. The syllabus covered depends on the level of the team undergoing the training. For strategic teams developing a communications strategy this would entail developing the organisation’s “message” of the incident, the use of social media and the use of interfacing with the media. For operational teams the course would concentrate on communicating with key interested parties and adopting the organisation’s “message” for onward communication to staff, customers and anyone else they are responsible for communicating with.
Course Author and Presenters
Charlie and Kim Maclean-Bristol and Paul MacFarlane have developed this training. Kim is involved with the development of the new Crisis Management standard which is presently being written.
‘Useful insights gained into incident management’ – Government Agency
‘Workshop was a useful mechanism to highlight key issues and simple tools to use on the day’ – Government Agency
‘Good pitch in terms of level, appropriately paced and engaged well with delegates. Achieved a good result and useful thoughts for group’ - Government AgencyBack to top
Who Should Attend?
Incident management training is suitable for all employees, specifically those with a role in an incident team. This course will equip delegates with the skills and techniques required for successfully managing an incident. The day’s training can be tailored to the particular needs of your organisation and for those involved.