NCSC Certified Managing & Preparing for Cyber Incidents

Course Overview

A two day non-technical course, aimed at preparing organisations to manage their cyber response at the strategic/crisis management level. Topics include cyber risk assessments, playbook development, GDPR reporting incidents and reputation management.

This training course is delivered as a two day, live online training course. Scheduled breaks will be provided within each session. During the course, delegates will be able to use their microphones to take part in discussions and ask the tutor any questions, there is also the option to use a webcam too. Interactivity features used during the training may include the use of breakout sessions for group work, polls and quizzes. The course is delivered via GoToTraining.

Timings are indicative and exact timings may vary due to student experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

If you are interested in arranging this course for your workplace call:
UK 01253 542650
Rest of world +44 1253 542650

What's included?

  • Course slides
  • Certificate of attendance
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Details & Programme

Over the last few years the number of cyber incidents has grown, affecting organisations large and small. High profile incidents such as Sony, TalkTalk, and the Petya and NHS ransomware attacks, have had a major impact on the operations and reputation of the organisations.

"Thankfully, we now live in a world where it is accepted that data breaches happen and organisations are more comfortable disclosing that they have been victim to an attack. However, with this welcome move away from victim blaming, organisations are now being judged more on how well they manage a breach." - Brian Honan, ComputerWeekly

This training course is not a technical response, but looks at the actions organisations can take to prepare themselves, and how they should manage a cyber incident, including very importantly, how to manage communications associated with the incident. It will also look at the types of cyber attacks, the cyber landscape and how to exercise your cyber response plan.

Delegates will learn how to prepare their organisation, how to develop an effective response and how to manage an incident should it occur.

The course is based on good practice from a variety of government and private organisations. This course has been certified by NCSC and is the only certified course which deals with reputational issues associated with the preparing for and responding to a cyber incident.


Module 1: Cyber Threats and Landscape

  • Definitions
  • Number of different case studies
  • Different types of cyber threats
  • Who are the different threat actors?
  • What are the threat vectors
  • Cyber incident impacts
  • Cyber threats to your industry
  • Cyber video and discussion

Module 2: Prepare - Understanding your vulnerabilities and risks

  • Understanding your organisation’s vulnerabilities
  • Questions to ask to understand your information security culture, cyber preparation and awareness
  • Incident reporting helpline
  • Measuring cyber preparation and maturity
  • Understanding what you have to lose and conducting a cyber data risk assessment

Module 3: Prepare - Developing a cyber incident response framework

  • Reviewing and developing your cyber policy and guidance
  • Developing a cyber incident response team
  • Developing scenario responses
  • Developing decision and scenario based playbooks
  • Third party support, insurance and cyber intelligence

Module 4: Prepare - Awareness and Cyber Exercises

  • What do senior managers need to know about cyber
  • Cyber exercise scenarios
  • Styles of exercises
  • Exercising at different levels within the organisation
  • Making exercises realistic
  • Hints and tips for successful exercises

Module 5: Respond - Overview of incident management and technical cyber response

  • Incident response overview - what are we trying to achieve
  • Difference between a cyber and a 'normal' incident
  • React, Respond, Resolve framework for managing incidents
  • Identifying the cyber incident
  • Triaging incidents
  • Cyber impact assessment
  • Kill Chains and Diamond Model
  • Forensics, investigations and third-party response

Module 6: Respond - Executive Incident Management

  • Situational awareness and OODA loop
  • Use of situation - direction - action
  • Incident decision making
  • Information management
  • Setting of incident objectives
  • Statutory and regulatory reporting including GDPR requirements

Module 7: Respond - Crisis Communications and Reputation Management

  • Communications case study- Equifax
  • Communications pre-incident preparation
  • Managing your organisation's communications with customers, stakeholders and the media
  • Stakeholder information requirements
  • Developing a communications strategy
  • Cyber attack 'victim or villain'

Module 8: Recovery - Using existing BC plans to recover operations

  • Use of existing business continuity plans, DR and crisis plans to help lessen the impact of the incident

Final response exercise

  • Exercise Athena - opportunity to bring all the knowledge together during an exercise
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Course Benefits

Completing this course will enable you to:

  • Understand the different types of cyber attack and cyber incident landscape
  • Look at the preparation which can be carried out prior to a cyber incident occurring
  • Create a cyber playbook
  • Identify the responses and issues associated with responding to a cyber attack
  • Plan and run a cyber exercise

What are the benefits of choosing NCSC Certified Training?

  • Individuals and organisations can easily and quickly identify high quality, relevant training
  • The course materials have been rigorously assessed against the exacting standards of NCSC
  • The quality of the trainers’ delivery and the course administration has been quality checked
  • The training is based on the industry-respected IISP Skills Framework
  • NCSC certified training is invaluable for anyone seeking to acquire or improve their cyber security skills, including those seeking the NCSC's Certified Professional status (CCP)
  • NCSC certified courses identify training which delivers what it says it will
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Who Should Attend?

  • Business continuity and resilience managers
  • IT managers
  • CIOs and CTOs
  • Crisis managers
  • Members of crisis management teams or those responsible for crisis management and crisis communications
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In-house Options

If you would like this training delivered for your organisation only, please contact the BC Training team on 01253 542650 or email

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