Details & Programme

Over the last few years the number of cyber incidents has grown, affecting organisations large and small. High profile incidents such as Sony, TalkTalk, and the Petya and NHS ransomware attacks, have had a major impact on the operations and reputation of the organisations.

"Thankfully, we now live in a world where it is accepted that data breaches happen and organisations are more comfortable disclosing that they have been victim to an attack. However, with this welcome move away from victim blaming, organisations are now being judged more on how well they manage a breach." - Brian Honan, ComputerWeekly

This training course is not a technical response, but looks at the actions organisations can take to prepare themselves, and how they should manage a cyber incident, including very importantly, how to manage communications associated with the incident. It will also look at the types of cyber attacks, the cyber landscape and how to exercise your cyber response plan.

Delegates will learn how to prepare their organisation, how to develop an effective response and how to manage an incident should it occur.

The course is based on good practice from a variety of government and private organisations. This course has been certified by GCHQ and is the only certified course which deals with reputational issues associated with the preparing for and responding to a cyber incident.

Modules

Module 1: Cyber Threats and Landscape

• Definitions
• Number of different case studies
• Different types of cyber threats
• Who are the different threat actors?
• What are the threat vectors
• Cyber incident impacts
• Cyber threats to your industry
• Cyber video and discussion

Module 2: Prepare - Understanding your vulnerabilities and risks

• Understanding your organisation’s vulnerabilities
• Questions to ask to understand your information security culture, cyber preparation and awareness
• Incident reporting helpline
• Measuring cyber preparation and maturity
• Understanding what you have to lose and conducting a cyber data risk assessment

Module 3: Prepare - Developing a cyber incident response framework

• Reviewing and developing your cyber policy and guidance
• Developing a cyber incident response team
• Developing scenario responses
• Developing decision and scenario based playbooks
• Third party support, insurance and cyber intelligence

Module 4: Prepare - Awareness and Cyber Exercises

• What do senior managers need to know about cyber
• Cyber exercise scenarios
• Styles of exercises
• Exercising at different levels within the organisation
• Making exercises realistic
• Hints and tips for successful exercises

Module 5: Respond - Overview of incident management and technical cyber response

• Incident response overview - what are we trying to achieve
• Difference between a cyber and a 'normal' incident
• React, Respond, Resolve framework for managing incidents
• Identifying the cyber incident
• Triaging incidents
• Cyber impact assessment
• Kill Chains and Diamond Model
• Forensics, investigations and third-party response

Module 6: Respond - Executive Incident Management

• Situational awareness and OODA loop
• Use of situation - direction - action
• Incident decision making
• Information management
• Setting of incident objectives
• Statutory and regulatory reporting including GDPR requirements

Module 7: Respond - Crisis Communications and Reputation Management

• Communications case study- Equifax
• Communications pre-incident preparation
• Managing your organisation's communications with customers, stakeholders and the media
• Stakeholder information requirements
• Developing a communications strategy
• Cyber attack 'victim or villain'

Module 8: Recovery - Using existing BC plans to recover operations

• Use of existing business continuity plans, DR and crisis plans to help lessen the impact of the incident

Final response exercise

• Exercise Athena - opportunity to bring all the knowledge together during an exercise

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