Refund Policy

  • A delegate may change the date and/or location of their chosen course up to 5 working days before the course, without charge. After this time, to rebook your course, there will be a charge of £66 for each day of the course to change onto another course date and/or location. Where a course booking has attracted a discount during a promotional period, a change of course date outside of the promotional period will result in a charge of the difference between the discounted and full price of the course.
  • If a delegate misses any day of the course, for whatever reason, they may attend the missed days on another date for a fee of £66 per day. This is subject to availability.
  • Cancellations made outwith of 21 days of the course start date will incur a cancellation fee of 30% of the course fee. If a delegate wishes to cancel their course within 21 days of the course commencing, no refund will be given and all unpaid course fees shall remain payable. BC Training cannot offer full refunds outwith of the 7 day cooling off period.

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I need a hero…

Following the inquest into the 2017 London Bridge attack, Charlie discusses the heroic actions we see during incidents and why we should champion those that do something extraordinary.

21 June 2019

“Gillian [Logie] was an excellent trainer and took the time to explain things in deep when someone didn't quite understand the material. She made the course very interesting with her in-depth knowledge and ability to relate to the different organisations from the group. The introductions of the quiz and group exercises meant the group really participated fully with all the activities.”

Marian McGreevy
Henderson Group
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