DISCOUNTS AVAILABLE IN SEPTEMBER

Live Online Courses

BCI Incident Response and Crisis Management
Live Online Course

Professional Practices 2 Days £945.00 (+ VAT)

Course Overview/Dates

During September it is BCI Education Month and we are offering various discounts on selected live online and classroom training taking place in 2020, as well as our e-learning courses. A 10% discount has been applied to the relevant course below. Discounts end 30th September.

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

This BCI training course is delivered as a two day, live online training course by an approved BCI tutor. Scheduled breaks will be provided within each session. During the course, delegates will be able to use their microphones to take part in discussions and ask the tutor any questions, there is also the option to use a webcam too. Interactivity features used during the training may include the use of breakout sessions for group work, polls and quizzes.

Timings are indicative and exact timings may vary due to student experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

Timetable

Day 1 09.30-12.30 BST 13.30-16.30 BST
Day 2 09.30-12.30 BST 13.30-16.30 BST

What's included?

  • Course slides
  • Certificate of attendance

Course Dates

Dates Number of days Location Price
Thu 10 Dec 2020
£945.00 Book
Course tutor: James McAlister MA DipBCM DipEd Hon FBCI FICPEM
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Details & Programme

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines 2018 and reflects the current global thinking from ISO 22301 and BS 11200.

Course Modules

  • Module 1 - Crisis Management Concepts, Principles and Framework
  • Module 2 - Products and Services (Strategic) BIA
  • Module 3 - Building Crisis Management Capability
  • Module 4 - Crisis Management Team Support Facilities and Tools
  • Module 5 - Crisis Response and Recovery
  • Module 6 - Crisis Communications Planning
  • Module 7 - Crisis Management and Table Top Exercise
  • Module 8 - Readiness and Continuous Improvement Training
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Course Benefits

By the end of the sessions you will be able to:

  • Understand the principles, strategies and techniques of incident response and crisis management.
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing incidents, and crises.
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Who Should Attend?

  • Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
  • This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.
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Tutors

James McAlister

James McAlister

MA DipBCM DipEd Hon FBCI FICPEM

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In-house Options

If you would like this training delivered for your organisation only, please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk.

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Locations

Marks out of 100 for the NZ Stock Exchange Cyber Incident Response

Marks out of 100 for the NZ Stock Exchange Cyber Incident Response

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Was COVID-19 a ‘Black Swan’? And why this is an important question…

Catalogue request from Grace Parkinson

Catalogue request from Grace Parkinson

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My Thoughts On Online Exercises

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Catalogue request from robert olobo

Catalogue request from robert olobo

COMING SOON! Business Continuity Exercises: Quick Exercises to Validate Your Plan

COMING SOON! Business Continuity Exercises: Quick Exercises to Validate Your Plan

Dealing with emotion in crisis communications – the UK results fiasco

Dealing with emotion in crisis communications – the UK results fiasco

Catalogue request from Mirofora Geroulis

Catalogue request from Mirofora Geroulis

What type of incident is business continuity meant to deal with?

What type of incident is business continuity meant to deal with?

Catalogue request from Olaf Blaak

Catalogue request from Olaf Blaak

Catalogue request from mrs letitia samuels

Catalogue request from mrs letitia samuels

Catalogue request from Jaime

Catalogue request from Jaime

Achieving situational awareness during an incident

Achieving situational awareness during an incident

A Model for Situational Awareness

A Model for Situational Awareness

The Effects of Stress on the Ability of Teams and Individuals to Manage Incidents

The Effects of Stress on the Ability of Teams and Individuals to Manage Incidents

Building an Incident Team Competency Framework

Building an Incident Team Competency Framework

Catalogue request from keeley robson

Catalogue request from keeley robson

Catalogue request from David Richard Sharnock

Catalogue request from David Richard Sharnock

Catalogue request from David Richard Sharnock

Catalogue request from David Richard Sharnock

Catalogue request from Neil Ackers

Catalogue request from Neil Ackers

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Why, for many organisations, we are entering the most dangerous period of coronavirus.

quote for CBCI Certification Course (GPG), Live Online, 20-24 July 2020

quote for CBCI Certification Course (GPG), Live Online, 20-24 July 2020

Why you shouldn’t develop a new Pandemic Plan

Why you shouldn’t develop a new Pandemic Plan

quote for CBCI Certification Course (GPG), Live Online, 20-24 July 2020

quote for CBCI Certification Course (GPG), Live Online, 20-24 July 2020

Catalogue request from Jon Southgate

Catalogue request from Jon Southgate

The Business Continuity Manager’s role in the recovery phase of coronavirus

The Business Continuity Manager’s role in the recovery phase of coronavirus

Catalogue request from CHARLES NDUNGA

Catalogue request from CHARLES NDUNGA

COVID-19 – A massive failure of risk management?

COVID-19 – A massive failure of risk management?

20/20 Vision: Comments on Exercise Iris (Scotland’s virus exercise in 2018)

20/20 Vision: Comments on Exercise Iris (Scotland’s virus exercise in 2018)

Catalogue request from ee yew chuan

Catalogue request from ee yew chuan

Catalogue request from ee yew chuan

Catalogue request from ee yew chuan

Catalogue request from Ankurkumar Desai

Catalogue request from Ankurkumar Desai

Dominic Cummings – A crisis management case study

Dominic Cummings – A crisis management case study

Marks out of 100 for Easyjet’s Cyber Incident Response

Marks out of 100 for Easyjet’s Cyber Incident Response

Emergency Communications – Awareness Campaigns

Emergency Communications – Awareness Campaigns

Catalogue request from Rachel Simpson

Catalogue request from Rachel Simpson

Why responding to a cyber incident needs an all department response

Why responding to a cyber incident needs an all department response

Catalogue request from Suzanne Renton

Catalogue request from Suzanne Renton

20/20 Vision: Comments on Exercise Cygnus (UK's pandemic exercise in 2016) and what happened

20/20 Vision: Comments on Exercise Cygnus (UK's pandemic exercise in 2016) and what happened

Catalogue request from oba okge

Catalogue request from oba okge

COVID-19 – Why you should be conducting a debrief now!

COVID-19 – Why you should be conducting a debrief now!

Catalogue request from Carole Frost

Catalogue request from Carole Frost

Lockdown Learning Webinar Recording - Decision Making During a Crisis

Lockdown Learning Webinar Recording - Decision Making During a Crisis

Catalogue request from michael bodi

Catalogue request from michael bodi

Catalogue request from Brian Mutale

Catalogue request from Brian Mutale

Crisis Communications - Skype to the rescue

Crisis Communications - Skype to the rescue

quote for The Great Return: How to Restart Businesses from COVID-19 Lockdown Online Session, 30 April, 10am-12:30pm

quote for The Great Return: How to Restart Businesses from COVID-19 Lockdown Online Session, 30 April, 10am-12:30pm

Decision Making During a Crisis

Decision Making During a Crisis

Governed Unit of Crisis Management

Governed Unit of Crisis Management

Organising Your Response Plan

Organising Your Response Plan

Exercising to Failure

Exercising to Failure

Catalogue request from Suresh

Catalogue request from Suresh

Catalogue request from Daniel Villa

Catalogue request from Daniel Villa

Lockdown Learning Webinar Recording - Developing an Exercise Programme

Lockdown Learning Webinar Recording - Developing an Exercise Programme

quote for CBCI Certification Course (GPG), Live Online, 11-15 May 2020

quote for CBCI Certification Course (GPG), Live Online, 11-15 May 2020

Developing an Exercise Programme

Developing an Exercise Programme

Coronavirus Response: The Peak-End Rule

Coronavirus Response: The Peak-End Rule

IT Disaster Recovery vs. Business Continuity

IT Disaster Recovery vs. Business Continuity

quote for CBCI Certification Course (GPG), Live Online, 11-15 May 2020

quote for CBCI Certification Course (GPG), Live Online, 11-15 May 2020

Catalogue request from Ian Carbin

Catalogue request from Ian Carbin

Lockdown Learning Webinar - Avoiding Groupthink: Observations on Decision Making During a Crisis

Lockdown Learning Webinar - Avoiding Groupthink: Observations on Decision Making During a Crisis

Battling the COVID-19 Infodemic

Battling the COVID-19 Infodemic

Catalogue request from Ann Marie

Catalogue request from Ann Marie

Avoiding Groupthink: Observations on Decision Making...

Avoiding Groupthink: Observations on Decision Making...

Catalogue request from Ahmad Alsharif

Catalogue request from Ahmad Alsharif

Catalogue request from DAVID HARRIS

Catalogue request from DAVID HARRIS

Overview / Webinars

Overview / Webinars

Panic buying toilet roll – lesson identified or learned?

Panic buying toilet roll – lesson identified or learned?

Catalogue request from Asad Sabbah

Catalogue request from Asad Sabbah

An in-depth look at RTOs: Everything you ever wanted to know!

An in-depth look at RTOs: Everything you ever wanted to know!

Business Continuity and Coronavirus - Marks out of 10

Business Continuity and Coronavirus - Marks out of 10

Overview / Live Online Courses

Overview / Live Online Courses

Catalogue request from Gavin Blanchfield

Catalogue request from Gavin Blanchfield

Catalogue request from Claire Thomas

Catalogue request from Claire Thomas

After coronavirus, what next?

After coronavirus, what next?

Coronavirus Public Reaction – ‘Keep calm and carry on’ or bystander effect?

Coronavirus Public Reaction – ‘Keep calm and carry on’ or bystander effect?

Catalogue request from oba okge

Catalogue request from oba okge

Coronavirus (COVID-19) Planning - 7 Steps You Should Take Now

Coronavirus (COVID-19) Planning - 7 Steps You Should Take Now

Catalogue request from Clare Tate

Catalogue request from Clare Tate

Catalogue request from Elsa Antonia Biyang Obiang

Catalogue request from Elsa Antonia Biyang Obiang

Catalogue request from lisa allcorn

Catalogue request from lisa allcorn

Decision Making During a Crisis  - Decision Making Models

Decision Making During a Crisis - Decision Making Models

quote for BCI Business Impact Analysis, London, 30 - 31 March 2020

quote for BCI Business Impact Analysis, London, 30 - 31 March 2020

Catalogue request from Pallavi

Catalogue request from Pallavi

At last, a good example of how to respond to the reputational aspects of a cyber incident

At last, a good example of how to respond to the reputational aspects of a cyber incident

Key Learning Points from the Scottish Continuity Groups Seminar on the 4th February 2020

Key Learning Points from the Scottish Continuity Groups Seminar on the 4th February 2020

Pandemic Planning - What is a Pandemic Operating Regime, and do I need one?

Pandemic Planning - What is a Pandemic Operating Regime, and do I need one?

Catalogue request from Sinazo Bilitane

Catalogue request from Sinazo Bilitane

Catalogue request from Adebowale Adekunle

Catalogue request from Adebowale Adekunle

Catalogue request from Mihaela Nitoaia

Catalogue request from Mihaela Nitoaia

quote for CBCI Certification Course (GPG), London, 20 - 24 April 2020

quote for CBCI Certification Course (GPG), London, 20 - 24 April 2020

Coronavirus (2019-nCoV) - Should we panic?

Coronavirus (2019-nCoV) - Should we panic?

Catalogue request from Donias

Catalogue request from Donias

Catalogue request from George Kyriazis

Catalogue request from George Kyriazis

Catalogue request from Gordon Rattray

Catalogue request from Gordon Rattray

Catalogue request from elita hunt

Catalogue request from elita hunt

The Case Against Situational Crisis Communication Theory

The Case Against Situational Crisis Communication Theory

quote for CBCI Certification Course (GPG), London, 17 - 21 February 2020

quote for CBCI Certification Course (GPG), London, 17 - 21 February 2020

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Marks out of 100 for the NZ Stock Exchange Cyber Incident Response

Charlie looks at the recent cyber incident involving New Zealand's Stock Exchange, and marks their response out of 100.

25 September 2020

“Thank you all for the great 5 day training. I learnt a lot and really enjoyed it. Glad there is this live training as I would never fly over to UK to attend a course. Hope I have a chance to attend other courses in future. ”

Elaine Ai Li Ee
Independent
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