Live Online Courses

BCI Incident Response and Crisis Management
Live Online Course

Professional Practices 2 Days £1,050.00 (+ VAT)

Course Overview/Dates

This BCI Incident Response and Crisis Management course covers all aspects of developing and implementing an incident response structure and crisis management capability.

This BCI training course is delivered as a two day, live online training course by an approved BCI tutor. Scheduled breaks will be provided within each session. During the course, delegates will be able to use their microphones to take part in discussions and ask the tutor any questions, there is also the option to use a webcam too. Interactivity features used during the training may include the use of breakout sessions for group work, polls and quizzes. The course is delivered via GoToTraining.

Timings are indicative and exact timings may vary due to delegate experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

Timetable

Day 1 09.30-12.30 13.30-16.30 (UK time)
Day 2 09.30-12.30 13.30-16.30 (UK time)

What's included?

  • Electronic course materials
  • Electronic certificate of attendance

Course Dates

Dates Number of days Location Price
Thu 8 Dec 2022
£1,050.00 Book
Course tutor: James McAlister MA DipBCM DipEd Hon FBCI FICPEM
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Details & Programme

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management. This two day course comes complete with course slides and a workbook that contains exercises to be completed throughout the course.

The course is based on the Good Practice Guidelines 2018 and reflects current International Standards in business continuity.

Course Modules

  • Module 1 - Crisis Management Concepts and Framework

    This module explores the relationship between incident response and crisis management. It also covers the crisis management framework and the key principles that support it.

  • Module 2 - Anticipate and Assess

    This module looks at the techniques for anticipating and assessing potential crises, as well as how to establish an incident and escalation process.

  • Module 3 - Prepare - Part 1 Response Structure

    This module covers the response structure, the roles of the incident response and crisis management team and the skills required of crisis management team members.

  • Module 4 - Prepare - Part 2 Tools and Resources

    This module explores what is required to establish a physical and virtual crisis room, as well as the tools for supporting the crisis management team.

  • Module 5 - Prepare - Part 3 Crisis Management Plan

    This module looks at the crisis management plan, including its relationship with other response plans within the documentation hierarchy, the essential guidelines for writing a crisis management plan and the key elements that should be documented in the plan.

  • Module 6 - Response and Recovery

    This module looks at the challenges of effective crisis leadership, the crisis decision making process, response protocols and post-crisis recovery management.

  • Module 7 - Crisis Communications

    This module focuses on the roles and responsibilities of the crisis communications team, how to create effective messages, the do and don'ts of internal and external communications, and how to harness social media during a crisis.

  • Module 8 - Review and Learn

    This module looks at how different types of training and exercising can be used to prepare the crisis management team for responding to crises, as well as the importance of post-crisis review and evaluation.

Day 1

StartFinishSubjectDetail
09300945Introduction
09451045
Module 1 - Crisis Management Concepts and FrameworkAt the end of this module, delegates will:
- Understand the context of crisis management in relation to ISO 22301, PD CEN/TS 17901:2018 and the BCI Good Practice Guidelines
- Know the difference and relationship between incident response and crisis management and the origins of crisis
- Have an overview of the crisis management framework and the key principles that support it
10451100Break
11001230Module 2 - Anticipate and AssessAt the end of this module, delegates will:
- Be familiar with the following techniques for anticipating and assessing potential crisis:
* When and how the business continuity plan and/or crisis management team be triggered?
* Threat assessment and discovery
* Horizon scanning
* Early warning systems
- Learn how to establish an incident notification and escalation process
12301330Lunch
13301500Module 3 - Prepare - Part 1 Response StructureAt the end of this module, delegates will:
- Understand the importance of establishing an appropriate response structure
- Know the roles of the incident response and crisis management team
- Be able to identify the composition of the crisis management team and the responsibilities of each function
- Understand the hard and soft skills required of crisis management team members
15001515Break
15151615Module 4 - Prepare - Part 2 Tools and ResourcesAt the end of this module, delegates will:
- Know what is required to establish a physical and virtual crisis room
- Be familiar with the tools for supporting the CMT
* Incident status boards
* Event logging
* Situation reports
*Automated command centre tool
* Social media
16151630Review of Day 1

Please note, timings are indicative and exact timings may vary due to delegate experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

Day 2

StartFinishSubjectDetail
09300945Review of Day 1
09451045Module 5 - Prepare - Part 3 Crisis Management PlanAt the end of this module, delegates will:
- Understand the relationship of the crisis management plan with other response plans within the documentation hierarchy
- Be aware of the essential guidelines for writing a crisis management plan
- Know the key elements that should be documented in the crisis management plan
10451100Break
11001230Module 6 - Response and RecoveryAt the end of this module, delegates will:
- Appreciate the challenges of effective crisis leadership
- Have an understanding of the crisis decision making process
- Know what situational awareness is and the importance of building a common operating picture
- Learn how to use a response protocol to manage crisis meetings
- Understand the key issues on post-crisis recovery management
12301330Lunch
13301500Module 7 - Crisis CommunicationsAt the end of this module, delegates will:
- Know the roles and responsibilities of the crisis communications team
- Understand the key tenants of crisis communications and how to create effective messages
- Have an appreciation of the dos and don'ts of internal and external communications, including with the media
- Understand the impacts of social media on crisis management and how to harness its use during a crisis
15001515Break
15151615Module 8 - Review and LearnAt the end of this module, delegates will:
- Have an understanding of the Training, Validating and Learning Cycle
- Know how the different types of training and exercising could be used to prepare the CMT for responding to crises
- Understand the importance of post-crisis review and evaluation and know the approach for facilitating a debriefing
16151630Course Review

Please note, timings are indicative and exact timings may vary due to delegate experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

PDF Download a PDF of the course details >
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Course Benefits

By the end of the BCI Incident Response and Crisis Management course, you will be able to:

  • Learn how to build and deliver crisis management capability for your organisation using an established best practice framework.
  • Have a good appreciation of the relationships between problem, incident, business continuity and crisis management.
  • Develop an understanding of the principles, strategies and techniques of incident response and crisis management.
  • Acquire the tools and know-how to prepare, implement and maintain a crisis management plan.

You will receive 16 Continuing Professional Development (CPD) points from the BCI on successful completion of the course. Further information can be found on the BCI's website here.

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Who Should Attend?

  • Business continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
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Tutors

James McAlister

James McAlister

MA DipBCM DipEd Hon FBCI FICPEM

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In-house Options

If you would like this BCI Incident Response and Crisis Management training course delivered privately for your organisation, please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk.

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Locations

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Testimonials

“James [McAlister] was very interesting to listen to. He made you feel at ease asking questions and really explained the learning.”

Leslie Kellaway
ITV

Overall course rating: 9/10

2021

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