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BCI Incident Response and Crisis Management
Live Online Course

Professional Practices 2 Days £1,050.00 (+ VAT)

Course Overview/Dates

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

This BCI training course is delivered as a two day, live online training course by an approved BCI tutor. During the course, delegates will be able to ask the tutor any questions and there will be designated question and answer sections. Scheduled breaks will be provided within each session.

Timings are indicative and exact timings may vary due to student experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

Timetable

Day 1 09.30-12.30 13.30-16.30
Day 2 09.30-12.30 13.30-16.30

What's included?

  • Course slides
  • Certificate of attendance

Course Dates

Dates Number of days Location Price
Mon 27 Apr 2020
£1,050.00 Book
Course tutor: James McAlister MA DipBCM DipEd Hon FBCI FICPEM
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Details & Programme

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines 2018 and reflects the current global thinking from ISO 22301 and BS 11200.

Course Modules

  • Module 1 - Crisis Management Concepts, Principles and Framework
  • Module 2 - Products and Services (Strategic) BIA
  • Module 3 - Building Crisis Management Capability
  • Module 4 - Crisis Management Team Support Facilities and Tools
  • Module 5 - Crisis Response and Recovery
  • Module 6 - Crisis Communications Planning
  • Module 7 - Crisis Management and Table Top Exercise
  • Module 8 - Readiness and Continuous Improvement Training
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Course Benefits

By the end of the sessions you will be able to:

  • Understand the principles, strategies and techniques of incident response and crisis management.
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing incidents, and crises.
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Who Should Attend?

  • Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
  • This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.
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Tutors

James McAlister

James McAlister

MA DipBCM DipEd Hon FBCI FICPEM

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In-house Options

If you would like this training delivered for your organisation only, please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk.

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Locations

Overview / Webinars

Overview / Webinars

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Panic buying toilet roll – lesson identified or learned?

Catalogue request from Asad Sabbah

Catalogue request from Asad Sabbah

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An in-depth look at RTOs: Everything you ever wanted to know!

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Business Continuity and Coronavirus - Marks out of 10

Overview / Live Online Courses

Overview / Live Online Courses

Catalogue request from Gavin Blanchfield

Catalogue request from Gavin Blanchfield

Catalogue request from Claire Thomas

Catalogue request from Claire Thomas

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After coronavirus, what next?

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Coronavirus Public Reaction – ‘Keep calm and carry on’ or bystander effect?

Catalogue request from oba okge

Catalogue request from oba okge

Coronavirus (COVID-19) Planning - 7 Steps You Should Take Now

Coronavirus (COVID-19) Planning - 7 Steps You Should Take Now

Catalogue request from Clare Tate

Catalogue request from Clare Tate

Catalogue request from Elsa Antonia Biyang Obiang

Catalogue request from Elsa Antonia Biyang Obiang

Catalogue request from lisa allcorn

Catalogue request from lisa allcorn

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Decision Making During a Crisis - Decision Making Models

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quote for BCI Business Impact Analysis, London, 30 - 31 March 2020

Catalogue request from Pallavi

Catalogue request from Pallavi

At last, a good example of how to respond to the reputational aspects of a cyber incident

At last, a good example of how to respond to the reputational aspects of a cyber incident

Key Learning Points from the Scottish Continuity Groups Seminar on the 4th February 2020

Key Learning Points from the Scottish Continuity Groups Seminar on the 4th February 2020

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Pandemic Planning - What is a Pandemic Operating Regime, and do I need one?

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Catalogue request from Sinazo Bilitane

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Catalogue request from Adebowale Adekunle

Catalogue request from Mihaela Nitoaia

Catalogue request from Mihaela Nitoaia

quote for CBCI Certification Course (GPG), London, 20 - 24 April 2020

quote for CBCI Certification Course (GPG), London, 20 - 24 April 2020

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Coronavirus (2019-nCoV) - Should we panic?

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Catalogue request from Donias

Catalogue request from George Kyriazis

Catalogue request from George Kyriazis

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Catalogue request from Gordon Rattray

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Catalogue request from elita hunt

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The Case Against Situational Crisis Communication Theory

quote for CBCI Certification Course (GPG), London, 17 - 21 February 2020

quote for CBCI Certification Course (GPG), London, 17 - 21 February 2020

Catalogue request from christine bellenger

Catalogue request from christine bellenger

Travelex - A review of their crisis communications

Travelex - A review of their crisis communications

quote for CBCI Certification Course (GPG), London, 14 - 18 September 2020

quote for CBCI Certification Course (GPG), London, 14 - 18 September 2020

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quote for BCI Business Impact Analysis, London, 30 - 31 March 2020

Catalogue request from STEVE WIGGINS

Catalogue request from STEVE WIGGINS

Top 10 Bulletins of 2019

Top 10 Bulletins of 2019

Catalogue request from Mohammed Alofaisan

Catalogue request from Mohammed Alofaisan

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A Child on a Hospital Floor: A Case Study

Managing incidents in a post-truth world

Managing incidents in a post-truth world

Catalogue request from Hamish Chipungu

Catalogue request from Hamish Chipungu

Catalogue request from Jack Masiliso Biemba

Catalogue request from Jack Masiliso Biemba

Catalogue request from Aaron

Catalogue request from Aaron

Crisis communications, a dark art?

Crisis communications, a dark art?

Catalogue request from Sarah Bridges

Catalogue request from Sarah Bridges

Catalogue request from Dominique Green

Catalogue request from Dominique Green

Prince Andrew - How not to draw a line under an incident

Prince Andrew - How not to draw a line under an incident

Catalogue request from Alicia Thomas

Catalogue request from Alicia Thomas

So you have been deepfaked..

So you have been deepfaked..

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Catalogue request from elita hunt

Catalogue request from ASEMEYE OBUNGE

Catalogue request from ASEMEYE OBUNGE

BCI World 2019 and the Business Continuity Profession

BCI World 2019 and the Business Continuity Profession

quote for CBCI Certification Course (GPG), Birmingham, 30 March - 3 April 2020

quote for CBCI Certification Course (GPG), Birmingham, 30 March - 3 April 2020

quote for BCI Incident Response & Crisis Management, London, 12 - 13 December 2019

quote for BCI Incident Response & Crisis Management, London, 12 - 13 December 2019

Catalogue request from Jason

Catalogue request from Jason

Cyber Data Risk Assessment

Cyber Data Risk Assessment

The Backlog Trap

The Backlog Trap

Catalogue request from Michiel Lombard

Catalogue request from Michiel Lombard

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Exercise Programmes – What Are They?

An approach to cyber resiliency: unifying cyber security, incident response and business continuity

An approach to cyber resiliency: unifying cyber security, incident response and business continuity

quote for CBCI Certification Course (GPG), London, 25 - 29 November 2019

quote for CBCI Certification Course (GPG), London, 25 - 29 November 2019

quote for CBCI Certification Course (GPG), London, 30 November - 4 December 2020

quote for CBCI Certification Course (GPG), London, 30 November - 4 December 2020

Catalogue request from adil EL FETAH

Catalogue request from adil EL FETAH

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What is a Brexit Operating Regime, and do I need one?

Catalogue request from Thabsile

Catalogue request from Thabsile

One disaster leads to another… The loss of Thomas Cook

One disaster leads to another… The loss of Thomas Cook

quote for BCI Supply Chain Resilience, London, 11 December 2019

quote for BCI Supply Chain Resilience, London, 11 December 2019

“He knows exactly what he's done and I hope he comes clean about it.”

“He knows exactly what he's done and I hope he comes clean about it.”

Catalogue request from Chris Piper

Catalogue request from Chris Piper

Catalogue request from Alison Stapley

Catalogue request from Alison Stapley

Where do ISOs come from?

Where do ISOs come from?

Catalogue request from Dr Kathryn Woolham O'Brien

Catalogue request from Dr Kathryn Woolham O'Brien

Will there be chaos, panic and looting in the Bahamas after Hurricane Dorian?

Will there be chaos, panic and looting in the Bahamas after Hurricane Dorian?

Catalogue request from Sean Howell

Catalogue request from Sean Howell

Catalogue request from Meis Musida

Catalogue request from Meis Musida

Catalogue request from Korrina Dillon

Catalogue request from Korrina Dillon

Catalogue request from Nino Okruashvili

Catalogue request from Nino Okruashvili

Lessons learned from British Airways' emergency landing in Valencia

Lessons learned from British Airways' emergency landing in Valencia

Catalogue request from mohamed

Catalogue request from mohamed

quote for CBCI Certification Course (GPG), Dublin, 21 - 25 October 2019

quote for CBCI Certification Course (GPG), Dublin, 21 - 25 October 2019

Has the crisis communications ‘golden hour’ disappeared?

Has the crisis communications ‘golden hour’ disappeared?

'So You've Been Publicly Shamed' - A Podcast Series by Jon Ronson

'So You've Been Publicly Shamed' - A Podcast Series by Jon Ronson

Catalogue request from Mihail Ghita

Catalogue request from Mihail Ghita

Brexit: Baa Humbug

Brexit: Baa Humbug

quote for BCI Introduction to Business Continuity Management, London, 9 - 10 December 2019

quote for BCI Introduction to Business Continuity Management, London, 9 - 10 December 2019

quote for PECB Certified ISO 22301 Lead Auditor, London, 2 - 6 December 2019

quote for PECB Certified ISO 22301 Lead Auditor, London, 2 - 6 December 2019

Catalogue request from william boag

Catalogue request from william boag

Part 2: Plans, huh, good God, what are they good for?

Part 2: Plans, huh, good God, what are they good for?

Catalogue request from Claire Simper

Catalogue request from Claire Simper

Plans, huh, good God, what are they good for?

Plans, huh, good God, what are they good for?

quote for CBCI Certification Course (GPG), Glasgow, 16 - 20 September 2019

quote for CBCI Certification Course (GPG), Glasgow, 16 - 20 September 2019

'Notre-Dame came far closer to collapsing than people knew. This is how it was saved' - an article by the New York Times

'Notre-Dame came far closer to collapsing than people knew. This is how it was saved' - an article by the New York Times

Three crisis management lessons from the recent resignation of the UK’s ambassador to the USA

Three crisis management lessons from the recent resignation of the UK’s ambassador to the USA

quote for CBCI Certification Course (GPG), London, 21 - 25 October 2019

quote for CBCI Certification Course (GPG), London, 21 - 25 October 2019

I am offended by this…

I am offended by this…

Catalogue request from Edward Smith

Catalogue request from Edward Smith

Catalogue request from Yanick Bos

Catalogue request from Yanick Bos

Catalogue request from Sharon Coleman

Catalogue request from Sharon Coleman

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Panic buying toilet roll – lesson identified or learned?

This week Charlie looks at panic buying and what lessons we can identify from the ongoing COVID-19 outbreak to help prevent this in the future.

27 March 2020

“James [McAlister] was able to add additional content and experience to the course, which was very helpful.”

Donna Shufflebotham
Charter Court Financial Services
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