Live Online Courses

Crisis Comms & Public Relations after a Cyber Security Incident
Live Online Course

BCM-IT 1 Day £525.00 (+ VAT)

Course Overview/Dates

A one day non-technical course, aimed at preparing organisations to manage their crisis communications and Public Relations after a cyber security incident. The course is aimed at both communications and PR professionals, as well as crisis, resilience and business continuity professionals.

The Crisis Comms & Public Relations after a Cyber Security Incident course will teach participants how to understand the requirements of responding to a cyber incident and how to develop appropriate communications under the particular circumstances of a cyber incident. Topics include cyber risk assessments, crisis response hierarchy and working with CIRT teams and learning from other organisation's communications' successes and failures.

"Thankfully, we now live in a world where it is accepted that data breaches happen and organisations are more comfortable disclosing that they have been victim to an attack. However, with this welcome move away from victim blaming, organisations are now being judged more on how well they manage a breach.” - Brian Honan, Computer Weekly

3 Day Cyber Skills Live Online Bootcamp: Book alongside our NCSC Certified course, BCT Certificate in Cyber Incident Management on 24th-25th October, for 3 days of cyber training with a 10% discount on the price! Please click 'Book Now' next to the dates and select the 3 Day Training Package from the drop-down list.

Timings are indicative and exact timings may vary due to student experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

Timetable

Day 1 09.30-12.30 13.30-16.30 (UK time)

What's included?

  • Electronic course slides
  • Certificate of attendance

Course Dates

Dates Number of days Location Price
Wed 26 Oct 2022
£525.00 Book
Course tutor: Charlie Maclean-Bristol MA (Hons), PgD, FBCI, FEPS
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Details & Programme

Course Overview and Introductions

Module 1 – Introduction to Cyber and the Threat Landscape

  • What are the possible types of cyber attacks?
  • Double and triple ransomware attacks
  • Good & poor communications and PR practice examples in response to cyber incidents
  • The above points will be illustrated by a number of case studies

Module 2 – Understanding your organisation’s threats, level of preparation and impacts if an attack were to occur

  • What are the particular threats to your organisation?
  • How to understand the impact of a cyber incident
  • Cyber security standards and what you have in place
  • Data risk assessment - what you have to lose and the consequences if there is a data breach

Module 3 – Crisis Communications Response Framework

  • Roles and responsibilities of Communications and PR during cyber incidents
  • Communications role within a CIRT
  • Coordination of internal and external communications

Module 4 – Communications Response Strategies

  • Low profile and maximum exposure communications strategies - what has worked and what has not
  • The benefits and downsides of each communications channel
  • Responding on a full ransomware lockout when channels and information may not be available to responders
  • Preparation for a cyber incident, including website preparation and providing information to stakeholders

Module 5 – SEPA Case Study

  • Learning from the SEPA cyber incident of Christmas 2020, including a review of external communications

Module 6 – Stakeholder Identification and Regulatory Reporting

  • Identifying the stakeholders which need to be communicated with under different scenarios
  • Statutory and regulatory reporting
  • Requirements and timings for reporting to the ICO
  • Development of an effected stakeholder communications plan in response of ICO reporting requirements

Module 7 – Developing Lines to Take and Responding During a Cyber Security Incident

  • Developing lines to take in response strategies and writing internal communications statements
  • Use of appropriate language and terms
  • Framing your response
  • Explaining ransomware pay or not to pay decisions
  • Identify appropriate support to be offered to those effected
  • Exercise to practice skills leaned

Final Quiz and Feedback

  • Final quiz to check understanding
  • Debrief of the course
  • Actions and next steps
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Course Benefits

  • Know what actions you can take now to ensure that you are prepared
  • Communication with stakeholders will define your organisation's success or failure during a cyber incident
  • Avoid making the same communication mistakes other organisations have made responding
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Who Should Attend?

  • Communications and PR professionals
  • Crisis, risk and business continuity practitioners
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Tutors

Charlie Maclean-Bristol

Charlie Maclean-Bristol

MA (Hons), PgD, FBCI, FEPS

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In-house Options

If you would like the Crisis Comms & Public Relations after a Cyber Security Incident course delivered privately for your organisation, please contact the BC Training team on 01253 542650 or email info@b-c-training.co.uk.

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Locations

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