BS 11200:2014 Crisis Management – Guidance and Good Practice

A capability to manage crises is one aspect of a more resilient organisation. Resilience requires effective crisis management, which needs to be understood, developed, applied and validated in the context of a range of risk related disciplines. These include risk, business continuity and security management.

Crisis management cannot simply be deferred until an organisation is hit by a crisis, in the hope that it will never happen. It requires a forward-looking, systematic approach that creates structures, trains people to work within them and is evaluated and developed in a continuous, purposeful and rigorous way.

The development of a crisis management capability needs to be a regular activity that is proportionate to an organisation’s size and capacity.

That’s why BSI have published BS 11200:2014 Crisis management – Guidance and good practice which offers guidance to help management plan, establish, operate, maintain and improve their organisations crisis management capability.

The guidance is applicable to any organisation regardless of location, size, type, industry or sector.

This British Standard is based on PAS 200:2011, which is withdrawn.

What does BS ISO 22301 include?

• IntroductionScope
• Terms and definitions
• Crisis management: core concepts, principles and developing a capability
• Building a crisis management capability
• Crisis leadership
• Strategic crisis decision-making
• Crisis communications
• Training, exercising and learning from crises
• Bibliography
• List of figures
• List of tables

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