About Overview
We are a Business Continuity Institute (BCI) Global Training Partner and a PECB Authorised Training Partner. Our BCT Certificate in Cyber Incident Management course is also certified by the National Cyber Security Centre (NCSC).
BC Training offers a wide range of courses to suit every level, from introductory training for newcomers to business continuity, through to the industry standard CBCI Certification Course, and advanced courses for experienced practitioners. We also develop bespoke training and exercises tailored to the requirements of our clients, as well as providing consultancy services. Our public face-to-face courses take place throughout the UK, Ireland and mainland Europe, while we deliver live online training, in-house training and consultancy services across the globe.
Our offices in Lytham St. Anne’s are manned by 5 administrative, sales and operational staff, while our tutors and consultants are situated in a variety of locations, including the UK, Belgium and the USA.
Our Team & Awards
BC Training’s directors have a substantial background in business continuity management and training. Director of Training, Charlie Maclean-Bristol, is an industry-renowned consultant and is part of the BCI’s Hall of Fame due to winning multiple awards, including Continuity and Resilience Volunteer 2023. Managing Director, Lauchlan Maclean-Bristol, has over 25 years of experience in training and education. Our team of tutors are household names in the business continuity industry, and include a former Chair of the BCI, James McAlister.
BC Training is an award-winning organisation and most recently won the BCI Europe Award for Continuity and Resilience Provider for a Service or Product 2023.
Our Company Pillars
BC Training places a significant focus on the customer journey and ensuring that we are consistently delivering the highest standards and providing the best possible service. Every member of the team is committed to building strong relationships with our customers and this is evident in our high customer retention levels, with many of our customers being with us throughout their careers. Our company pillars and associated Key Performance Indicators (KPIs) set out our pledge to provide an exceptional service and outline what our customers can expect from us.
Pillar 1: Available
BC Training are dedicated to being available to our customers for any queries they may have. We can be reached via telephone, email and live chat, so our customers can choose their communication preference and what works best for them. Our telephone and live chat systems ensure our customers are immediately put through to a member of the team with instantaneous responses.
KPI: All of the BC Training team are committed to responding to emails within 4 working hours.
Pillar 2: Approachable
We pride ourselves on being approachable to our customers. Each customer is assigned an account manager who looks after them from their initial enquiry through to completing their course and beyond.
KPI: All post-course feedback responses are monitored closely and each month we ensure the customer service area is at 80% and above for ‘excellent’ and ‘very good’ ratings. If the rating was under 80%, this would be investigated and improvements implemented.
Pillar 3: Knowledgeable
BC Training ensures that all of our team are knowledgable within their roles and able to assist with any questions our customers may have. We also have a team of experienced tutors, who have substantial backgrounds in business continutiy and are well-known in the industry.
KPI: As well as monitoring customer service feedback, we also ensure all tutor ratings, including knowledge of subject, are at 80% and above for ‘excellent’ and ‘very good’ ratings.
Why use BC Training?
1
Up to Date Industry Knowledge
Our team of tutors work as consultants in the business continuity industry, in addition to delivering training for BC Training, and combine eminence with vast experience, offering delegates a unique insight into the real-life scenarios they may encounter outside the classroom. This ensures they are up to date with the latest business continuity theory and practical applications. BC Training also expands our course portfolio to adapt to changing threats and requirements for new training, including training in cyber incident management.
2
Quality of Training
We closely monitor all delegate feedback regarding courses, venues, and tutors. Where comments and suggestions are made, we act on them promptly to enhance the delegate’s learning experience from the course. BC Training receives a high level of repeat business and numerous referrals through word of mouth, indicating high levels of client satisfaction. We are also certified to ISO 9001, which demonstrates our commitment to consistency and continually improving the quality of our products and services.
3
Tutor Experience
4
Course Style
BC Training offers classroom and live online training courses, as well as bespoke in-house courses to meet any specific requirements that clients may have. Our live online courses have been adapted to suit training on an online platform and all our tutors bring their own experience and knowledge to the courses they deliver. We also offer e-learning for those who prefer to self-study and require training to fit around other commitments.
5
Variety
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