Top 10 Bulletins of 2020

Dec 18, 2020

With 2021 almost here, we thought we’d count down our Top 10 bulletins of 2020 – and what a year it’s been!

10. Cyber Ransoms – Should I Pay?

‘In news articles about firms who have been a victim of ransomware, there is often speculation that they have paid the ransom but there is little hard evidence as organisations, on the whole, do not want to admit they have paid either company or public sector money to criminals.’

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9. Crisis Communications Support Teams – What are they and do I need one?

‘I think crisis communications is always portrayed as a dark art and unless you have been a BBC journalist or newsreader then you can never master it.’

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8. Marks out of 100 for Easyjet’s Cyber Incident Response

“Thankfully, we now live in a world where it is accepted that data breaches happen, and organisations are more comfortable disclosing that they have been victim to an attack. However, with this welcome move away from victim blaming, organisations are now being judged more on how well they manage a breach.”

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7. The Effects of Stress on the Ability of Teams and Individuals to Manage Incidents

‘Many people can recognise that they get stressed during incidents and have developed mechanisms for dealing with it. These can vary from short-term methodologies, such as taking a short time out, spending a short time alone and playing a game on your phone or tablet to take you mind of the incident.’

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6. Travelex – A review of their crisis communications

‘I have no inside information on Travelex, but it seems to me that the organisation was ill-prepared for dealing with an incident, especially a ransomware attack, and their crisis communications displayed lots of very basic errors.’

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5. Logging in a Digital Age

‘In the move to the digital age, logging and preserving of information and why an event happened has never been more important. After COVID-19 there will be government enquiries into the decisions made and actions taken. Did those who made the decision at the time, remember why they took that approach and based on what evidence?’

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4. 20/20 Vision: Comments on Exercise Cygnus (UK’s pandemic exercise in 2016) and what happened

‘One of the main lessons identified from the report that there was a lack of ‘concept of operations’ (plan) to coordinate the response and that many turned up to the exercise unprepared and having not read their plan or it had only recently been updated.’

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3. Dealing with emotion in crisis communications – the UK results fiasco

‘The TV news cycle was filled with teenagers explaining the grades they thought they were going to get and how their dreams of getting to a top university or their first-choice course were dead.’

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2. Dominic Cummings – A crisis management case study

‘I think it is a perfect storm of a number of issues coming together to cause the incident, and I think there are a number of crisis communications lessons to learn from the atmosphere in which it happened and from the way the government has handled the response.’

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1. Panic buying toilet roll – lesson identified or learned?

‘We know that if the public thinks something essential is in short supply then they will go out and panic buy it. Officials saying there is not a supply problem, just seems to exacerbate the problem, and the more people that see the queues and empty shelves the more likely they are to go out and buy whatever they can find, making the problem worse.’

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