Course Overview

During September it is BCI Education Month and we are offering various discounts on selected live online and classroom training taking place in 2020, as well as our e-learning courses. A 10% discount has been applied to the relevant course below. Discounts end 30th September.

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

This BCI training course is delivered as a two day, live online training course by an approved BCI tutor. Scheduled breaks will be provided within each session. During the course, delegates will be able to use their microphones to take part in discussions and ask the tutor any questions, there is also the option to use a webcam too. Interactivity features used during the training may include the use of breakout sessions for group work, polls and quizzes.

Timings are indicative and exact timings may vary due to student experience and their interest in certain topics. The course may finish earlier if all topics have been covered.

If you are interested in arranging this course for your workplace call:
UK 01253 542650
Rest of world +44 1253 542650

What's included?

  • Course slides
  • Certificate of attendance
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Details & Programme

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines 2018 and reflects the current global thinking from ISO 22301 and BS 11200.

Course Modules

  • Module 1 - Crisis Management Concepts, Principles and Framework
  • Module 2 - Products and Services (Strategic) BIA
  • Module 3 - Building Crisis Management Capability
  • Module 4 - Crisis Management Team Support Facilities and Tools
  • Module 5 - Crisis Response and Recovery
  • Module 6 - Crisis Communications Planning
  • Module 7 - Crisis Management and Table Top Exercise
  • Module 8 - Readiness and Continuous Improvement Training
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Course Benefits

By the end of the sessions you will be able to:

  • Understand the principles, strategies and techniques of incident response and crisis management.
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, and managing incidents, and crises.
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Who Should Attend?

  • Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build an incident and crisis management capability in an organisation.
  • It is recommended that students have a minimum of a CBCI or equivalent credential with experience of working in a continuity and resilience related role.
  • This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.
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In-house Options

If you would like this training delivered for your organisation only, please contact the BC Training team on 01253 542650 or email

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Marks out of 100 for the NZ Stock Exchange Cyber Incident Response

Charlie looks at the recent cyber incident involving New Zealand's Stock Exchange, and marks their response out of 100.

25 September 2020

“Ewan [Donald] did a very good job, and I would recommend this [course] to anyone interested in Business Continuity.”

Julie Watmore
Premier Decorations Ltd
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