Course Overview

Logging incident information and decisions is an essential part of incident management and is required at all levels within an organisation. This training will give you and the staff within your organisation the essential skills required to record decisions and actions which, in turn, will help you prove that during an incident you conducted your role to the best of your ability.

If you are interested in arranging this course for your workplace call:
UK 01253 542650
Rest of world +44 1253 542650
info@b-c-training.co.uk

What's included?

  • Course slides and notes
  • Certificate of attendance
Back to top

Details & Programme

Two years after an incident you may well find yourself in court having to justify your actions, communications and decisions. Can you remember all that time ago, why you made a decision and what information you had at the time?

To ensure that you are personally protected as well as your organisation, personal logging of all information during an incident is essential. Furthermore, logging all actions will ensure you are able to defend all of the decisions that were made during a crisis, this can be used for defence in court should legal action be taken against you or your organisation.

Syllabus

  • Why do we log and what are the consequences of not logging information
  • The loggist roleThe logging process and what information to record
  • Logging in different situations including individual logging, logging for senior managers and logging meetings
  • Recording decisions and ‘defensible decision making’
  • Logging information electronically; how does this differ from paper logging
  • Post incident actions to secure information

Throughout the course there will lots of practical and hands on practice. Audio clips will be used to make the process more realistic. Log sheets can be provided or students are encouraged whenever they have them to make use their own organisation’s sheets.

At the end of the course there will be a marked quiz, practicing the skills learned on the course.

Course author and presenter

This training has been developed by Charlie and Kim Maclean-Bristol with assistance from a retired fireman, a number of retired members of the Police and with input from experts in the legal profession. The workshop will usually be delivered by Charlie or Kim.

Recent feedback

“Really enjoyed” Ron McMeeking, Skills Development Scotland

“It was a very good course and I got a few good ideas to take away and implement” Kirsty Bell, Scottish Enterprise

“Very good workshop!” Joe McCrystal, Skills Development Scotland

‘Thanks again for the training today – it really hit the spot.’ Scottish Government Agency

‘I found the course very useful and informative…thanks!’

‘I found the logging of meetings most useful as I don’t do this in my everyday job’ – Police

‘Enjoyed course, it helped give a bit more confidence to the actual facts that need to be logged in an emergency situation’ – NHS

‘Very helpful providing reassurance to logging’ – NHS

‘I found the whole course in general helpful and in a context that is easy to understand’ – Police

‘Very useful – good practical tips and opportunities to practice’ – National Parliament

‘The practical exercises to do logging was good – and makes it less frightening when you haven’t done it before’ – National Parliament

Back to top

Who Should Attend?

The training is aimed at anyone who has a role in responding to an incident and is a member of an incident management team. It is not just aimed at ‘administration staff’ although it is important that they attend. The training is aimed at senior managers who may have to justify their decision making, advisors or specialists who may have to justify the advice they have given and for more junior staff who may have to account for their actions.

If you are involved in incident management you should attend this course!

Back to top

Sign-up to our weekly bulletin

Twitter feed

Bulletin
What lessons can we learn from Marriott’s response to their Cyber Breach?

This week Charlie discusses the Marriott hotel hack and how you can prepare your organisation for a potential data breach.

7 December 2018

“I enjoyed all of the modules. Good instructor [James McAlister] and very interesting class of people. ”

Gary Dugmore
Yorkshire Water
View further testimonials