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The changing face of journalism and how it should be reflected in our plans
Feb 26 2021
This week Charlie shares his thoughts on the evolution of journalism and how crisis communication plans should be adapted to...
Crisis Communications Support Teams – What are they and do I need one?
Oct 02 2020
Charlie discusses allocating crisis communications roles ahead of dealing with an incident within your organisation. This week I taught our...
Dealing with emotion in crisis communications – the UK results fiasco
Aug 21 2020
Following the release of A-level and GCSE results in the UK, Charlie discusses how to counter an incident which has...
What type of incident is business continuity meant to deal with?
Aug 14 2020
This week Charlie discusses why having a clear scope of the incidents that business continuity is designed to deal with...
Achieving situational awareness during an incident
Aug 07 2020
Following last week’s bulletin, Charlie shares some ideas on how to implement and carry out situational awareness when responding to an...
The Effects of Stress on the Ability of Teams and Individuals to Manage Incidents
Jul 24 2020
This week Charlie looks at stress and the impact it can have on teams and individuals during incidents. I am...
Building an Incident Team Competency Framework
Jul 17 2020
Charlie outlines his ideas on building an incident team competency framework. This week I thought I would share some ideas...
Why, for many organisations, we are entering the most dangerous period of coronavirus.
Jul 08 2020
This week Charlie discusses why we are entering the most dangerous period of coronavirus for many businesses. In the first...
COVID-19 – A massive failure of risk management?
Jun 12 2020
Charlie looks at risk management in response to the ongoing COVID-19 outbreak and Black Lives Matter movement. I wanted to...
Dominic Cummings – A crisis management case study
May 29 2020
Charlie discusses the crisis communications lessons to be learnt from Dominic Cummings’ recent ‘rule-breaking’ incident in lockdown. Initially I wanted...
20/20 Vision: Comments on Exercise Cygnus (UK’s pandemic exercise in 2016) and what happened
May 15 2020
Today Charlie discusses how Exercise Cygnus, the UK’s pandemic exercise in 2016, holds up against the ongoing outbreak of COVID-19....
COVID-19 – Why you should be conducting a debrief now!
May 07 2020
This week Charlies discusses why you should be carrying out a debrief of your organisation’s response to COVID-19 now. ‘Now...
Coronavirus (COVID-19) Planning – 7 Steps You Should Take Now
Feb 28 2020
Following the current COVID-19 outbreak and spread, Charlie discusses 7 steps you should be taking to prepare your organisation. I...
Decision Making During a Crisis – Decision Making Models
Feb 21 2020
Charlie looks at what tools and techniques are available to help those leading incident teams on how to make decisions...
Coronavirus (2019-nCoV) – Should we panic?
Jan 24 2020
This week Charlie looks at the ongoing outbreak of Coronavirus, and what precautions your organisation should take to be prepared....
Travelex – A review of their crisis communications
Jan 10 2020
Charlie looks at the recent Travelex incident and what we can learn from their response and crisis communications. Happy New...
A Child on a Hospital Floor: A Case Study
Dec 13 2019
Charlie looks at one of the main news stories during the election campaign and considers how social media can be...
Managing incidents in a post-truth world
Dec 06 2019
With the election approaching, Charlie discusses its relevance to business continuity professionals and how we should deal with incidents in...
Crisis communications, a dark art?
Nov 29 2019
Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it....
Prince Andrew – How not to draw a line under an incident
Nov 22 2019
Charlie discusses Prince Andrew’s recent interview with Newsnight and what crisis communications lessons we can learn from it. I talked...
So you have been deepfaked..
Nov 15 2019
This week Charlie looks at deepfakes and why we need to be aware and exercise this risk. Imagine… You are...
What is a Brexit Operating Regime, and do I need one?
Oct 04 2019
With the 31st October approaching, Charlie explores the idea of a Brexit Operating Regime and some preparations that your organisation...
One disaster leads to another… The loss of Thomas Cook
Sep 27 2019
Following the recent news of Thomas Cook’s collapse, Charlie looks at one possible contribution to their failure. I am always...
“He knows exactly what he’s done and I hope he comes clean about it.”
Sep 20 2019
This week Charlie shares his comments on the crisis communications aspect of the Prince Andrew and Jeffrey Epstein scandal. I...
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