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James Watt of BrewDog – Never go to court?
Sep 30 2022
This week's bulletin looks at reputation, court cases, and how to manage targeted abuse.
Should PMs Party?
Aug 26 2022
In the age of camera phones and social media, it has become harder for public figures to hide from the...
The Role of Human Resources in Workplace Emergency Management
Aug 05 2022
Human resource (HR) leaders have a crucial role in workplace emergency management. They should support all stages of the emergency...
Include a ‘Working Strategy’ in Your Plans
Jul 22 2022
This week, Charlie discusses why using a simpler incident response model is better suited for clients. For a long time,...
Working in a Hybrid World – The Future of Incident & Crisis Management Rooms
May 20 2022
Business Continuity Awareness Week (BCAW) has been running this past week to raise awareness about the new hybrid work environment and...
Rota Power Cuts and an Old Incident Revisited – Auckland Power Outage, 1998
May 06 2022
This week, Charlie discusses his experience with power cuts in Johannesburg, and previous famous power cuts, such as in Auckland....
Product Recall: A Checklist of Actions
Apr 22 2022
This week, Charlie creates a checklist for you to follow in case of a product recall situation. This week I...
Managing incidents ‘on the back foot’ – Britain’s poor response to issuing visas to Ukrainian refugees
Mar 11 2022
With the ongoing criticism of the UK’s visa scheme for refugees fleeing the war in Ukraine and the news that...
Common Crisis Lessons Visible Within the Ukraine Conflict
Mar 04 2022
While in the midst of an international conflict, Charlie comments on the lessons we can all learn from the crisis...
Crisis Communications – Do You Have a Team?
Feb 25 2022
Charlie lists his suggestions for organising your incident management to include communications roles, and what that may look like.
Case Study Zouma: Don’t Mess With Cats…
Feb 11 2022
This week, Charlie comments on how Raith Rovers and West Ham have handled their recent PR incidents, and what we...
Storm Arwen: Lessons Re-Identified?
Dec 10 2021
This week Charlie discusses Storm Arwen, the cycle of lessons following an incident and why business continuity professionals need to...
Crisis Support Teams – What are they & do I need one?
Nov 26 2021
Creating an effective crisis management team can be complex as you have to take many factors into consideration. In this...
Comments on the Yorkshire Cricket Club Racism Crisis
Nov 12 2021
Have you given any thought to what your company would do if they were accused of wrongdoing and suddenly in...
The Future of Incident & Crisis Management Rooms Post COVID – In a Hybrid Working World
Oct 22 2021
Need a more effective way of conducting meetings in this new hybrid world? Charlie discusses the pros, cons and solutions...
Fantasy Crisis Communications – Prince Andrew
Oct 01 2021
In today’s bulletin, Charlie dives into Prince Andrew’s court case and the communication issues surrounding it. Discussing the importance of...
What Can We Learn? – Afghanistan 2021
Aug 27 2021
In today’s bulletin, Charlie discusses the devastating events unfolding in Afghanistan and what we need to learn from this as...
Is Crisis Management Only For “Unprecedented and Extraordinary Events”?
Jul 02 2021
In this week’s bulletin, Charlie discusses the debate around the definition of crisis management and what he thinks crisis management...
The Importance of Incident Response Training for First Responders
Jun 25 2021
Charlie discusses why incident responders are important to have within your company and the benefits of training them to a...
BrewDog Crisis Communications: Case Study Review
Jun 18 2021
This week Charlie takes a look at BrewDog’s crisis communications, including how well they handled accusations against them and how...
Hypercomplexity: Which Incidents Should We Be Preparing For?
Jun 11 2021
In this week’s bulletin, Charlie discusses the idea of a hypercomplex world and preparing for different scenarios in it. A...
How to Develop a Highly Effective Crisis Management Team
May 14 2021
This week our guest writer, Jonathan Hemus, discusses why developing an excellent crisis management plan is only half the battle...
Isle of Coll Fire – A view from the frontline
May 07 2021
This week Charlie talks about the recent fire on the remote island of the Isle of Coll. He discusses how...
It’s OK, it’s in the Cloud: Lessons from the Fire in the OVHcloud Data Centre
Apr 09 2021
This week, Charlie talks about the issues associated with the fire in OVHcloud data centre and how ‘putting your IT...
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