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Will there be chaos, panic and looting in the Bahamas after Hurricane Dorian?
Sep 06 2019
Charlie looks at what lessons we can learn about responding to disasters, from Rebecca Solnit’s book: A Paradise Built in...
Lessons learned from British Airways’ emergency landing in Valencia
Aug 30 2019
This week Charlie looks at what lessons we can learn from British Airways’ recent emergency landing at Valencia Airport. One...
Has the crisis communications ‘golden hour’ disappeared?
Aug 23 2019
This week’s bulletin has been written by guest author Victoria Cross, who suggests that the rapid growth of social media has...
‘So You’ve Been Publicly Shamed’ – A Podcast Series by Jon Ronson
Aug 16 2019
Charlie shares an interesting podcast series on the effects of social media. I am on holiday this week, so I...
‘Notre-Dame came far closer to collapsing than people knew. This is how it was saved’ – an article by the New York Times
Jul 19 2019
This week Charlie shares an article which reconstructs the Notre-Dame fire. ‘Notre-Dame still stands only because firefighters decided to risk...
Three crisis management lessons from the recent resignation of the UK’s ambassador to the USA
Jul 12 2019
Following the recent resignation of the UK’s ambassador to the USA, Charlie discusses what crisis management lessons we can learn...
I am offended by this…
Jul 05 2019
After Nike chose to cancel the release of its new Independence Day-themed trainers following backlash surrounding the design, Charlie looks...
I need a hero…
Jun 21 2019
Following the inquest into the 2017 London Bridge attack, Charlie discusses the heroic actions we see during incidents and why...
All Aboard!
Jun 14 2019
In today’s bulletin, Charlie compares the recent BP oil rig protests on the Paul B Loyd Jr, to those which...
Battle of Arnhem, 1944 – What are the business continuity lessons?
Jun 07 2019
Charlie looks at what business continuity lessons we can learn from the Battle of Arnhem, and how case studies are...
Danny Baker – A lesson in how not to manage a crisis
May 10 2019
Following the sacking of BBC Radio 5 Live’s presenter Danny Baker, Charlie discusses his thoughts on the incident and the...
Fools rush in…
May 03 2019
As the conduct trial looms for Australian rugby player Israel Folau, Charlie discusses how crisis management teams must think through...
Hurricane Planning – New Learning Points
Apr 26 2019
This week Charlie looks at what points you should consider when planning for a hurricane. For the last couple of...
Using dark websites for crisis communication – three case studies: Norsk Hydro, Boeing and Ethiopian Air
Mar 22 2019
Charlie discusses the use of dark websites for crisis communication I thought this week I would discuss the use of...
Preparing your crisis management team for responding to a terror event
Feb 15 2019
This week’s bulletin has been written by guest author, Richard Duncan, who looks at the role of the crisis management...
Charlie’s Top 10 Business Continuity and Crisis Management Books for Christmas
Dec 14 2018
Charlie counts down his top 10 Business Continuity and Crisis Management books, as recommended by you. Thanks to all those...
LA LA LA I am not listening…
Nov 23 2018
Charlie argues that during some crises it is best not to listen to the angry voices attacking you, but to...
Decision making during crises and how to avoid groupthink
Nov 16 2018
This week Charlie looks at decision making during incidents and offers some tools and techniques that he has picked up through...
Effects of Stress on Incident Teams
Oct 26 2018
This week Charlie looks at the physical effects which occur when individuals are faced with an incident and the methods that can...
When Hiring a Crisis Management Advisor, Become an Informed Buyer to Mitigate Unnecessary Risk
Oct 19 2018
This week Charlie joined Melissa Agnes to discuss how organisations can make sure they’re partnering with the right professionals for...
You are on your own mate…
Oct 12 2018
Charlie discusses the the recent earthquake and tsunami in the Indonesian city of Palu and the importance of taking responsibility for protecting yourself as...
Does Crisis Communications response change when conducted in countries which have authoritarian regimes?
Oct 05 2018
This week Charlie talks about incident management communications within authoritarian regimes. I will leave a bulletin on the terrible events...
Crisis Communications During Cyber Incidents – What you need to do now!
Sep 14 2018
Charlie looks at crisis communications and the steps you can take now, to prepare your organisation for a potential cyber...
Talk is Cheap
Sep 07 2018
Following news of a data breach at British Airways, Charlie looks at incidents seen as the fault of the organisation involved,...
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