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20/20 Vision: Comments on Exercise Iris (Scotland’s virus exercise in 2018)
Jun 05 2020
Charlie looks at Scotland’s Exercise Iris, how it holds up against COVID-19 and what we can learn from it. I...
Dominic Cummings – A crisis management case study
May 29 2020
Charlie discusses the crisis communications lessons to be learnt from Dominic Cummings’ recent ‘rule-breaking’ incident in lockdown. Initially I wanted...
Marks out of 100 for Easyjet’s Cyber Incident Response
May 22 2020
Charlie scores Easyjet’s response to their recent cyber attack out of 100. “Thankfully, we now live in a world where...
20/20 Vision: Comments on Exercise Cygnus (UK’s pandemic exercise in 2016) and what happened
May 15 2020
Today Charlie discusses how Exercise Cygnus, the UK’s pandemic exercise in 2016, holds up against the ongoing outbreak of COVID-19....
COVID-19 – Why you should be conducting a debrief now!
May 07 2020
This week Charlies discusses why you should be carrying out a debrief of your organisation’s response to COVID-19 now. ‘Now...
Lockdown Learning Webinar Recording – Decision Making During a Crisis
May 01 2020
Today’s Lockdown Learning Webinar looks at some of the issues with decision making during a crisis and how your decision making...
Crisis Communications – Skype to the rescue
Apr 24 2020
This week Charlie looks at an article from The Times, ‘Welcome to The Skype Pandemic’, which discusses how journalists and...
Lockdown Learning Webinar Recording – Developing an Exercise Programme
Apr 17 2020
Today’s Lockdown Learning Webinar looked at some of the issues seen with one-off exercising, how to develop an exercise programme...
Coronavirus Response: The Peak-End Rule
Apr 14 2020
Charlie discusses the psychological heuristic ‘peak-end rule’ and why this is important for planning your company’s recovery from COVID-19. Hope...
Lockdown Learning Webinar – Avoiding Groupthink: Observations on Decision Making During a Crisis
Apr 03 2020
BC Training have partnered up with our sister company, PlanB Consulting, to bring you a series of short webinars to...
Panic buying toilet roll – lesson identified or learned?
Mar 27 2020
This week Charlie looks at panic buying and what lessons we can identify from the ongoing COVID-19 outbreak to help...
Business Continuity and Coronavirus – Marks out of 10
Mar 20 2020
Charlie marks the six elements of the business continuity lifecycle out of 10, based on their effectiveness during the COVID-10...
After coronavirus, what next?
Mar 13 2020
This week Charlie discusses how you can prepare for the recovery and transition back to ‘business as usual’ after the...
Coronavirus Public Reaction – ‘Keep calm and carry on’ or bystander effect?
Mar 06 2020
Charlie looks at how the bystander effect and social pressure is affecting the public’s reaction to Coronavirus. I have been...
Coronavirus (COVID-19) Planning – 7 Steps You Should Take Now
Feb 28 2020
Following the current COVID-19 outbreak and spread, Charlie discusses 7 steps you should be taking to prepare your organisation. I...
Decision Making During a Crisis – Decision Making Models
Feb 21 2020
Charlie looks at what tools and techniques are available to help those leading incident teams on how to make decisions...
At last, a good example of how to respond to the reputational aspects of a cyber incident
Feb 14 2020
Following Dundee and Angus College’s recent cyber attack, Charlie looks at why their response is a good example of how...
Key Learning Points from the Scottish Continuity Groups Seminar on the 4th February 2020
Feb 07 2020
Charlie discusses the key learning points he took away from the Scottish Continuity Groups Seminar he attended at Dynamic Earth...
Pandemic Planning – What is a Pandemic Operating Regime, and do I need one?
Jan 31 2020
Following the spread of Coronavirus throughout China and surrounding countries, Charlie introduces the idea of a Pandemic Operating Regime and...
Coronavirus (2019-nCoV) – Should we panic?
Jan 24 2020
This week Charlie looks at the ongoing outbreak of Coronavirus, and what precautions your organisation should take to be prepared....
The Case Against Situational Crisis Communication Theory
Jan 17 2020
Following Charlie’s previous bulletin ‘Crisis communications, a dark art?’ about how you can develop a crisis response strategy from Timothy Coombs’ Situational...
Travelex – A review of their crisis communications
Jan 10 2020
Charlie looks at the recent Travelex incident and what we can learn from their response and crisis communications. Happy New...
Top 10 Bulletins of 2019
Dec 19 2019
With 2020 approaching, we are counting down our Top 10 bulletins of 2019. 10. I am offended by this… ‘I...
A Child on a Hospital Floor: A Case Study
Dec 13 2019
Charlie looks at one of the main news stories during the election campaign and considers how social media can be...
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